'Stuck' PS4 Login

I'm totally confused. I have a valid PC account with Stormblood. I go and purchase the PS4 version on the PS4 store - but a previous trial account (using a totally different login) is stuck on my PS4 login for the Square Enix account line.

What do I do to ensure my purchases work together for the account I had on PC but on my PS4 as well? I just assumed that I could login to my proper account now that I've purchased it... lost on this horrendous interfacing with PS4 / PC...

I remember the trial account said something - but the wording was so convoluted, it seemed like the SE account could only be tied to one PSN account, but not the other way around.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It sounds like your PSN in linked to a different Square Enix ID. If this is the case, then you won't be able to link your PC account to your PSN. As this is not a technical issue and I cannot see your account details, you will need to contact the Support Center for further clarification.

The Support Center can be contacted via phone, chat or email support through the Square Enix Support Center website. Please use this link to direct you to the Final Fantasy XIV support website:
http://support.na.square-enix.com/main.php?id=5382&la=1
Please note live service is available Monday through Friday, 9:00 – 18:00, Pacific Time (Excluding holidays).

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

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