unexpected error, but only on one toon

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 30/06/2018 all afternoon
Frequency: constant
World name: Lich
Character name: Eapei Oeari
Retainer name:
NPC name:
Monster name:
Class/Level: Monk
Party or solo: Solo
In-game time:
Area and coordinates:
Housing:
Steps:


Hi, I have launched an email ticket about an issue, but I think it might be resolved if my character can be moved. My main toon is on Lich server and is called Eapei Oeari.

She has just srrted the Heavensward questline and warded to Ishgard (part of the coming to Ishgard questline).

I can obviously log in on this toon and others I;e had over time, but not my main. From looking on the forums it might launch if the toon can be moved to another town/city. Is this possible please?

Tried the following


Tried the following
DX11 - Low settings
DX 9 - Low settings
Windowed mode, full screen mode
AA off etc etc
Full driver suite update
Shut down everything I could to run the game

Connection Specs
- Type of internet connection/provider: Sky
- Modem maker/model number: Unknown

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument e:\Users\Sean\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/08/18 10:06:47 Ver: V1.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8146.898MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16338.898MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.249GB SYSTEM_FREEDISC_SPACE 0.249GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.408GB SYSTEM_FREEDISC_SPACE 167.753GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.509GB SYSTEM_FREEDISC_SPACE 619.882GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 347.825GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY10
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4073.449 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY11
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4073.449 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Sound Blaster Audigy Fx)
SYSTEM_SOUND_DEVICE_ID {858EDBEB-7133-44BD-81DC-B96E266C45C7}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/2/2015 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {19E85834-9944-4F38-BE58-70E5D20A50DE}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8B940364-781C-4C08-8794-C4142EB31DFB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8382
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/26/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {D10AAC08-2E10-4ADE-8480-27D3261C1274}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND K242HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FE6451DF-5436-4448-A0AA-F9563D392853}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E15C30-4877-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {543CA7D0-4FE0-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {543CCEE0-4FE0-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {543CF5F0-4FE0-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {543CF5F0-4FE0-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E098E0-4877-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E2E2D0-4877-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E330F0-4877-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E35800-4877-11E8-800B444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3DDEAD0-510A-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {D3E15C30-4877-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E2BBC0-4877-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E309E0-4877-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E330F0-4877-11E8-800A444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E309E0-4877-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E330F0-4877-11E8-8009444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D3E35800-4877-11E8-800C444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
In-Game Bugs - Post New Thread - Google Chrome
File Explorer
FINAL FANTASY XIV
NVIDIA GeForce Overlay
RzStats : Razer Synapse Statistics Manager


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

EPSON Scan
Google Chrome
NVIDIA Stereoscopic 3D Driver
qBittorrent 4.1.1
Razer Chroma SDK Core Components
Creative System Information
MSI APP Manager
Razer Synapse
MSI Fast Boot
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI DPC Latency Tuner
osrss
Java 8 Update 171
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
MSI Gaming Lan Manager
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Filedrop version 1.1.5
Microsoft SQL Server Compact 3.5 SP2 ENU
Java Auto Updater
MSI Live Update 6
MSI X Boost
Sound Blaster Audigy Fx Extras
Intel(R) Chipset Device Software
Google Update Helper
Intel Extreme Tuning Utility
MSI Super Charger
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
MSI Command Center
MSI MysticLight
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Apple Application Support (32-bit)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Sound Blaster Audigy Fx
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
MSI Smart Tool
MSI Gaming APP
Intel Extreme Tuning Utility
Microsoft VC++ redistributables repacked.
Realtek High Definition Audio Driver
MSI RAMDisk
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.01 (x64)
CCleaner
cFosSpeed v10.25
CPUID CPU-Z 1.84
Microsoft Office 365 - en-us
Intel(R) Network Connections 23.1.100.0
VLC media player
Intel(R) Management Engine Components
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Apple Mobile Device Support
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.36
NVIDIA Control Panel 398.36
NVIDIA Graphics Driver 398.36
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Apple Application Support (64-bit)
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918
Intel(R) ME UninstallLegacy
iTunes
Intel(R) Network Connections 23.1.100.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\MSI\MSI Gaming Lan Manager\MSI_Gaming_Lan_Manager.exe 00000FA8
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe 00000818
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002930
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000016A0
C:\Program Files (x86)\MSI\MSI Toast Server\MSIToastServer.exe 000020E8
C:\Program Files (x86)\MSI\MSI X Boost\X_Boost.exe 00002D00
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00001C5C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001818
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000228C
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 00002FEC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003CE0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002A40
C:\Program Files\Windows Defender\MSASCuiL.exe 00002D90
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002AEC
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00003304
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000F54
C:\WINDOWS\explorer.exe 0000030C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003970
C:\WINDOWS\system32\DllHost.exe 00002038
C:\WINDOWS\system32\SettingSyncHost.exe 00002BC4
C:\WINDOWS\system32\conhost.exe 00002EF4
C:\Windows\System32\GameBarPresenceWriter.exe 00001C04
C:\Windows\System32\RuntimeBroker.exe 000020D4
C:\Windows\System32\smartscreen.exe 00000AC4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000CFC
E:\Program Files (x86)\MSI\APP Manager\AppManager.exe 000033A4
E:\Program Files (x86)\MSI\Live Update\Live Update.exe 0000327C
E:\Program Files\iTunes\iTunesHelper.exe 00002B88
Z:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E4C
Z:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003D04
c:\windows\system32\sihost.exe 00002354
c:\windows\system32\svchost.exe 00002D54
c:\windows\system32\taskhostw.exe 0000200C


-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: n/a

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