Frequent Disconnects in PoTD

Hi there guys, I just was wanting to see if there was anything solving my specific issue.

I frequently get disconnected in PoTD (90002 error). And before you hand me a list of things to check, I have restarted/reset my modem, checked my connection, made sure my computer drivers were updated. The only thing I have not done is reinstall the game (because that's a HUGE DL, and I don't want to unless I have to.)

In PoTD, I will disconnect anywhere between 2 and 30 times from initial floor to boss. This has happened ever since I DLed the game and is just sometimes better than other times. Everything else runs flawlessly (I wouldn't know if PVP does or not cuz I haven't done that yet). Raids are fine, dungeons are fine. It is just PoTD. If I'm luck I only get the two but this last time it was every half a minute from the moment I entered the dungeon.

Any clue why this happens? It's very frustrating.

Character: Wren Nightingale
Server: Mateus
Processor: AMD Fx- 8320 8 core 3.5 Ghx
GPU: GeForce GTX 950
Ram: 32 GB
Latency: Ehhh, about 70 average. Never had a problem playing though

Hello Peapsy, Thank you for posting on the Final Fantasy XIV Technical Support Forums


The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.