1.20c new item search feature window doesnt appear?

Hello,
The small window displaying the item and the materia types attatched to it does NOT appear when i hover my mouse over the player selling regardless of it having materia on it or not. is there any way i can get this working? i dont see how i can be online if 1.20c errored in download. Its almost like i didnt even recive the patch even tho patch version says 1.20c. But my main issue is where is the window? and why doesnt it appear to me when i hover my cursor over the seller as stated in patch notes. Please HELP!

edited: I changed window sizes and reser UI and rebooted numerous times and no changes. Still shows no window

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

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