Help With Callback Event?

I tried calling a few of my friends back to the game, all of them are well over the required inactive time, all of them have checked their junk mail and they have different email services, but none of the emails arrived, despite inviting them days ago.

One of my friends tried contacting support, but they simply got a copy/paste response about how the callback system works, and they can't post on the forums because they haven't been active.

Anyone have any ideas for why this isn't working or how to fix it?

Hello Vave, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest contacting support directly regarding your issue.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Hope to be of assistance.

Hello everyone,

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.