Printable View
Can not log in, played some MSQ today came back after a break and couldn't log in.
Can log into any other character on any data center, just not my main.
Contacted GM, been waiting since 2pm CDT.
I would really love to play this new patch.
Tried forwarding ports, tried a different PC, reset router. Nada
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To clarify, you were able to play after the patch was released, but you received this error after you took a break, correct?
I'd like to suggest a few more troubleshooting options just so we cover all the bases.
First, make sure you are on a wired connection just to make sure that the wireless signal isn't failing.
Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (These exceptions can change after either the game or your anti-virus updates).
Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
As this is an unusual error, I'd also recommend submitting a bug report here: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs
Make sure to follow the steps listed in the sticky thread if you decide to make one.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
I've just done all of what you have recommended, the issue persists. I can connect to Diabolos just not on my main character, but yes that is correct. I got about 3-4 hours of play in.
After getting to the Doman Enclave in MSQ was around the time I logged off and could not log back in.
I've submitted a bug request in game and tried to contact a GM to no avail. Patiently waiting to hear back. I will make a thread for the bug.
Thank you.
Hello everyone,
This thread will be moved to the 'Closed Concerns' subforum as this issue is being addressed in another thread.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.