game crashing

i was playing the game fine on monday for 6 hrs straight (0300 to 0900 GMT) then when i came back from work start playing it on tuesday morning (0200 GMT)i keep getting instant crash every 3min or so ? with no pop up , then at somepoint it pop up
http://piclair.com/data/27swx.jpg
at first and i was in a dungeon , then i updated the nvida driver and stable for about 15min or so then got this crash
http://piclair.com/data/w76pl.jpg
also i have no idea why the time and date of those crash are in march

Hello alson Thank you for posting on the Final Fantasy XIV Technical Support Forums,


Can you elaborate on the kind of issue you are having?

Please provide:

- Platform (PC, PS4, Mac)

- Type of connection (wired or wireless)

- Other programs running while the game is playing (if any)

- Everything you have tried to resolve the issue

Hope to be of assistance.

hi ariellendera

- Platform (PC)

- Type of connection (wired)

- Other programs running while the game is playing (chrome , steam , discord, corsair CUE ,sound blaster z series control panel )

- Everything you have tried to resolve the issue ( as of now updated the Nvidia software to 397.31 , disabled the in game overlay from nvida )

alson Thank you for your response.

Please try these suggestions:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)

- Update/reinstall Graphics card drivers

- Perform a clean boot*

- Set compatibility mode to Windows 7/8**

- Make sure that any anti-virus software they have has the appropriate exceptions

- Install game on C drive (The same drive as the Operating System)

Hope to be of assistance.

i switch to DX9 , played almost 7hrs didnt crash.

thank you

Thank you for the update alson, that's good news.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

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