Cant fly

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 28/4/2018
Frequency: from the date
World name: Louisoix
Character name: Rash Hm
Retainer name: heavensword
NPC name: none
Monster name: none
Class/Level: all the class's
Party or solo: solo
In-game time: around 10 am
Area and coordinates: coerthas western highlands / the dravanian forlands / the dravanian hinterlands / the churning mists / the sea of clouds / azys lla
Housing: none
Steps:
1. 00
2. 00
3. 00
*Add more steps if necessary

note : i used to fly in this area after i finished flying req but after this bug or problem i cant fly i tryed every flying mount still same problem , please help me or fix this problem

First of all: You can only fly in areas where you've found every aether current. You can check your aether currents in the travel menu.
Secondly: If you've got manual flying set, you need to press the jump button again while in the air to start flying.

Greetings, Rash Hm!

We appreciate your patience while this matter is being looked into, and we apologize for any inconvenience that you may have experienced. In order for our development team to conduct an accurate investigation into your concerns, we will require some additional information surrounding these events. Specific information such as the input method used to initiate flying, as well as any error messages that may be displayed. We would also would like to request any information regarding your game system specifications. Once those details are provided, we will make sure to send that information to the development team to continue on with the review of your report. Thanks again for your patience and cooperation!

FINAL FANTASY XIV Support Team