Unable to call up Chcobo

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 04/29/2018
Frequency: every time I try to call up chocobo
World name: Balmaug
Character name: Lucky Sevens
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: PLD 60
Party or solo: solo
In-game time: around 0930
Area and coordinates: shroud outside new gridania
Housing: n/a
Steps:
1. Finished up "My Little Chocobo' quest and stepped outside of town to call it up
2. but get unable to perform this action because the summon button is greyed out.
3. It does not work from the Companion window or from a hotbar button.
The Companion window is accessible but the chocobo isn't on the list of mounts in my Mount window.
the quest is shown as completed in my journal and I have a marker to pick up "My Feisty Little Chocobo" but cant get that quest because it doesn't see me as having the mount so the quest marker is red.
I turned the scroll over to the chocobo handlers as a crafter, but changed back to PLD so I could complete the quest.
Any help would be appreciated as I would like to get the chocobo for this character
Thank you for you time.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Cable COX
- Modem maker/model number: Netgear Nighthawk

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\GinAgin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.0.3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16285.379MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19216.379MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.019GB SYSTEM_FREEDISC_SPACE 737.828GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6061.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8142.689 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0bbf6bbaad4e7061\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0bbf6bbaad4e7061\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0bbf6bbaad4e7061\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0bbf6bbaad4e7061\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8859
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8270 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4849
SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headset (Sound Blaster Tactic3D Fury)
SYSTEM_SOUND_DEVICE_ID {55130107-A502-47DA-ABC5-5A21941A2623}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/2/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {458BA138-64AE-4D2E-AB37-2073F4AEB509}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7968
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/25/2016 00:00:00
SYSTEM_SOUND SONY TV-0 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CF5B1286-36F2-4FE8-9074-DA640696445C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DC80700-83E9-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DCA50F0-83E9-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DCB3B50-83E9-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A98B49E0-2006-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair K65 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E02BED70-81AD-11E7-8001444553540000}
SYSTEM_INPUT_NAME Sound Blaster Tactic3D Fury
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E02CB0C0-81AD-11E7-8002444553540000}
SYSTEM_INPUT_NAME Sound Blaster Tactic3D Fury
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9DCC73D0-83E9-11E7-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Microsoft Edge
In-Game Bugs - Post New Thread and 3 more pages ‎- Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v1903.0058.2732.4095
Alienware Command Center
Alienware Product Registration
NVIDIA Stereoscopic 3D Driver
Skype version 8.19
Steam
The Elder Scrolls Online
Webroot SecureAnywhere
Alienware Customer Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Trusted Connect Services Client
Java 8 Update 171
FINAL FANTASY XIV - A Realm Reborn
Java Auto Updater
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Intel(R) Wireless Bluetooth(R)
Intel® PROSet/Wireless Software
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft VC++ redistributables repacked.
Alienware Digital Delivery
Intel(R) Online Connect Software Asset Manager
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Intel(R) Trusted Connect Service Client x86
Alienware Update
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Office 365 - en-us
Dell SupportAssist
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Alienware Command Center
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Product Registration
Intel® Online Connect Access
Intel® PROSet/Wireless WiFi Software
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210
Dell SupportAssistAgent
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel® Online Connect
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.59
NVIDIA Control Panel 388.59
NVIDIA Graphics Driver 388.59
NVIDIA GeForce Experience 3.11.0.73
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210
Intel(R) Trusted Connect Service Client x64
Intel(R) Ready Mode Technology
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Intel(R) Management Engine Driver
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel(R) PRO/Wireless Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Alienware Update\DellUpTray.exe 000057D0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002E20
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002180
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B74
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021C8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003AE8
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00003464
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 00003474
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 000037A8
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00003368
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 000032E0
C:\Program Files\Alienware\Command Center\ThermalController.exe 000030C8
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 000042E8
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00000938
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002C7C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000010D4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000016C0
C:\Program Files\Webroot\WRSA.exe 00001AC0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000266C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1813.286.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002728
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11803.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003EF4
C:\Users\GinAgin\AppData\Local\Akamai\netsession_win.exe 00002F50
C:\Users\GinAgin\AppData\Local\Discord\app-0.0.300\Discord.exe 0000223C
C:\Users\GinAgin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002E80
C:\Users\GinAgin\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000045C4
C:\WINDOWS\Explorer.EXE 00001F48
C:\WINDOWS\System32\DriverStore\FileRepository\ki125544.inf_amd64_ff9fa74ec6ebb5eb\igfxEM.exe 00001BE0
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000041D0
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00004890
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002004
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002D60
C:\WINDOWS\system32\DllHost.exe 00003B40
C:\WINDOWS\system32\SearchProtocolHost.exe 000056A8
C:\WINDOWS\system32\browser_broker.exe 000057A4
C:\WINDOWS\system32\conhost.exe 00003498
C:\WINDOWS\system32\wbem\unsecapp.exe 00001C90
C:\Windows\System32\RuntimeBroker.exe 00004D68
C:\Windows\System32\SystemSettingsBroker.exe 00001AB0
C:\Windows\System32\TiltWheelMouse.exe 00002D1C
C:\Windows\System32\smartscreen.exe 000018F4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004B7C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000021A4
c:\windows\system32\sihost.exe 00001BB0
c:\windows\system32\svchost.exe 000028F8
c:\windows\system32\taskhostw.exe 000019E4

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