Is my account permanently banned?
1. I bought the MAC version of the game and activated the key in Mog Station on April 14.
2. I was dissatisfied with Mac version game client and wrote in Square Support that I want to receive a refund.
https://i.imgur.com/Vo7VX1L.png
3. I followed the recommendations and contacted the seller.
https://i.imgur.com/0vKF2vh.png
4. My service account was suspended.
https://i.imgur.com/yHFbAoF.png
5. I wrote in Square Support again.
https://i.imgur.com/yFWcPyC.png
Is my account permanently banned?