Is my account permanently banned?

1. I bought the MAC version of the game and activated the key in Mog Station on April 14.

2. I was dissatisfied with Mac version game client and wrote in Square Support that I want to receive a refund.
https://i.imgur.com/Vo7VX1L.png

3. I followed the recommendations and contacted the seller.
https://i.imgur.com/0vKF2vh.png

4. My service account was suspended.
https://i.imgur.com/yHFbAoF.png

5. I wrote in Square Support again.
https://i.imgur.com/yFWcPyC.png

Is my account permanently banned?

I’m curious if you actually started a chargeback for your Mac version, or if you tried to work out a refund directly with Square Enix or the retailer? If you escalated and started a chargeback against Square Enix, it’s highly possible that that would be the reason why your Service Account 1 was banned. Square Enix generally does not like chargebacks.

That being said, according to the email you have received, your Service Account 2 is seemingly unaffected. Are you unable to access it as well as Service Account 1?

I'm not sure, maybe it was a chargeback against Square Enix.
Service Account 2 works well. Suspended only Service Account 1.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If you are concerned that your account is banned, then I would recommend contacting the Square Enix Support Center (the website can be found here: https://support.eu.square-enix.com/m...p?id=5383&la=2).

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.