I can log in from launcher, however when I chose my character...

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 04/16/2018
Frequency: every time
World name: Siren
Character name: Xion Daisho
Retainer name:
NPC name:
Monster name:
Class/Level: WhiteMage Lv 70
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps: Opened the launcher
1. Entered my information
2. Game launched
3. Chose my main
4. Got an error code "16a" with the text "unexpected error, exiting Final Fantasy XIV"


Connection Specs
- Type of internet connection/provider: Wireless/ Spectrum
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\das11\OneDrive\Favorites\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16345.875MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18777.875MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.519GB SYSTEM_FREEDISC_SPACE 48.197GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 148.447GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/22/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/22/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E101B02F-5912-4CFC-A463-FC89B0A432BE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/14/2017 00:00:00
SYSTEM_SOUND Acer XFA240 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {95356F9D-9D0E-4F10-95A3-318F2A7CC0B4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Acer XFA240 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FC66CB89-D1A9-43ED-AB25-C46C2D15B77D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6C5220-D70E-11E7-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA679730-D70E-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6C5220-D70E-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6D1570-D70E-11E7-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6D8AA0-D70E-11E7-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6DFFD0-D70E-11E7-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6E9C10-D70E-11E7-8007444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CA6F1140-D70E-11E7-8008444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
SQUARE ENIX Support Center - Google Chrome
Steam
#general - Discord
Task Manager
Photos
Photos
Pictures
Settings
GeForce Experience
Untitled ‎- Paint 3D
NVIDIA GeForce Overlay
Paint 3D


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Adobe Flash Player 29 NPAPI
Advanced Combat Tracker (remove only)
Audacity 2.2.1
Battle.net
Google Chrome
LAME v3.99.3 (for Windows)
NCSOFT Game Launcher
NVIDIA Stereoscopic 3D Driver
OpenAL
Rockstar Games Social Club
Steam
Unity
VLC media player
World of Warcraft
Microsoft Visual Studio 2017 Tools for Unity
vs_filehandler_amd64
MuseScore 2
vs_minshellmsi
Tools for .Net 3.5
Adobe Shockwave Player 12.3
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25711
Java 8 Update 161
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Hi-Rez Studios Authenticate and Update Service
vs_communitymsires
Java Auto Updater
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Apple Application Support (32-bit)
Google Update Helper
vs_minshellinteropmsi
vs_minshellmsires
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25711
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
vs_FileTracker_Singleton
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25711
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
Apple Software Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135
Aion
Gtk# for .Net 2.12.26
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135
LOOT version 0.12.1
vs_devenvmsi
vs_communitymsi
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual Studio Setup Configuration
vs_filehandler_x86
Microsoft .NET Framework 3.5 Targeting Pack (enu)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25711
Nexus Mod Manager
7-Zip 17.01 beta (x64)
Microsoft Visual J# 2.0 Redistributable Package - SE (x64)
SecondLifeViewer
Warframe
Dreamfall Chapters
Grand Theft Auto V
ArcheAge
TERA
Fallout 4
SMITE
FINAL FANTASY XIV Online
VRChat
Planet Coaster
Life is Strange: Before the Storm
Black Desert Online
House Party
SoulWorker
FINAL FANTASY XV WINDOWS EDITION
Batman: The Enemy Within - The Telltale Series
Doki Doki Literature Club
The Elder Scrolls V: Skyrim
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25711
Apple Application Support (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Allgemeine Runtime Files (x86)
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Java 8 Update 161 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135
OpenShot Video Editor version 2.4.1
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
iTunes
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
Microsoft Visual Studio Installer
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25711
Microsoft Silverlight
Apple Mobile Device Support
TruckersMP Launcher 1.0.0.4
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual J# 2.0 Redistributable Package - SE (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 391.35
NVIDIA Control Panel 391.35
NVIDIA Graphics Driver 391.35
NVIDIA GeForce Experience 3.13.1.30
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Ableton Live 9 Trial
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003FC8
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00000748
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003344
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D3C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000014B0
C:\Program Files\WindowsApps\Microsoft.MSPaint_4.1803.21027.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe 0000210C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1811.248.1000_x64__kzf8qxf38zg5c\SkypeHost.exe 00001F5C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18022.15810.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000186C
C:\Users\das11\AppData\Local\Discord\app-0.0.300\Discord.exe 000037F0
C:\Users\das11\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00004240
C:\WINDOWS\Explorer.EXE 000018F4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000112C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D8C
C:\WINDOWS\system32\DllHost.exe 00002ADC
C:\WINDOWS\system32\conhost.exe 000035E4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003900
C:\Windows\System32\RuntimeBroker.exe 00003234
C:\Windows\System32\SystemSettingsBroker.exe 000007C4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001B74
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002E9C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C74
D:\Steam\Steam.exe 00001288
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000EC4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000024B0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003EEC
c:\windows\system32\sihost.exe 000016F4
c:\windows\system32\svchost.exe 000027A8
c:\windows\system32\taskhostw.exe 00001794


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This only happens after you've selected your character, correct? Is it only your main character or does it occur regardless of which character you select?

Try deleting the 'Final Fantasy XIV' folder in 'My Documents' (My Documents > My Games > Final Fantasy XIV). This is where locally saved and character-specific files are kept. If one of them is corrupted, it might cause a crash like this.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.