Lag only one character

Hello! First of all i want to say sorry for my english, i'll try to explain myself in the best way i can.
On this account i have a main character named Disturbed Human and at the moment it is in the Limsa Lominsa Lower Decks.
If i log-in with it i start to lag (the speed of sending\receiving immediatly falls to 0 and after 1 minute or less it disconnect).
But, and here it's the strange part, if i log in with the other character that i have (in the same account) i haven't any problem and i can do everything and i can go anywhere.

How can i fix that problem?


Date & Time: 04/12/2018 - 21:49
Frequency: Every time that i log-in with my character (Disturbed Human)
World name: Ragnarok
Character name: Disturbed Human
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Alternatyva
- Modem maker/model number: Alternatyva, i don't remember the model number but as i said, with the other characters i don't have any problem and i can play

■ PC Specs

AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
16 GB RAM
NVIDIA GeForce GTX 660
Windows 10 Pro


To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Chrome
- Chrome: Versione 65.0.3325.181 (Build ufficiale) (a 64 bit)

Hello BoubleBlack Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance.

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.