Account Management System Technical Difficulties (Apr. 5)

We are currently experiencing technical difficulties with the Mog Station that are preventing players from using Steam Wallet. The situation is being investigated, and we will address it as soon as possible.

We apologize for any inconvenience this may be causing and thank you for your patience and understanding.

[Date & Time]
From Apr. 5, 2018 2:11 p.m. (PDT)
From Apr. 5, 2018 21:11 (GMT)
From Apr. 5, 2018 22:11 (BST)

[Details]
An error occurs when using Steam Wallet to perform the following functions.
・Renewing membership subscriptions
・Renewing retainer subscriptions
・Upgrading to the Digital Collector’s Edition
・Upgrading from the free trial version to the full version
・Applying for a Name Change
・Purchasing optional items

[Cause]
Under investigation

[Affected Users]
Players who use Steam Wallet to make purchases

*Edited Apr. 6, 2018 5:25 p.m. (PDT)
The details section was updated.

During the time below, we experienced technical difficulties with the Mog Station that prevented players from using Steam Wallet.

As a result, an error may have occurred when using Steam Wallet to perform the following functions, but the issue has been addressed, and Steam Wallet can be used normally now.

[Date & Time]
From Apr. 5, 2018 2:11 p.m. to Apr. 6, 2018 8:00 p.m. (PDT)
From Apr. 5, 2018 21:11 to Apr. 6, 2018 3:00 (GMT)
From Apr. 5, 2018 22:11 to Apr. 6, 2018 4:00 (BST)

[Details]
An error occurs when using Steam Wallet to perform the following functions.
・Renewing membership subscriptions
・Renewing retainer subscriptions
・Upgrading to the Digital Collector’s Edition
・Upgrading from the free trial version to the full version
・Applying for a Name Change
・Purchasing optional items

[Cause]
Server program issues

[Affected Users]
Players who use Steam Wallet to make purchases