Game breaking main quest bug - He Ain't Heavy

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 03/23/2018
Frequency: once
World name: midgardsormr
Character name: Tim Wyman
Retainer name: TJWyman29
NPC name: Gallien
Monster name:
Class/Level: Paladin 37
Party or solo: Solo
In-game time: 33 hours
Area and coordinates: Quarrymill
Housing:
Steps:
1. I spoke to Meffrid and accepted quest.
2. Went to orange search area to find Gallien.
3. I keep killing goblins and searching, but quest will not progress.
4. Looked online at how to complete quest, I am doing everything right.
5. Goblin ambusher does not spawn for me.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Spectrum high speed
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: