I cant purchase using my credit card anymore althought i already had so many of payment before? And this problem still occur and get error in payment a week..cant understand...
Cant purchase items on mog station
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03-23-2018, 10:14 AMElvishuyCant purchase items on mog station
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03-23-2018, 11:02 AMElvishuy
Error code 401 still disturbs me a week already and im sure that this stuff not come from my bank .. plz give me an answer
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03-23-2018, 11:23 AMHestzhyen
https://support.na.square-enix.com/f...la=1&kid=68617
This is a help article for common error codes people can encounter when attempting to pay for stuff on the Mog Station with a credit card. Try the suggestions in the article under the 401 section and see if that works out for you. -
03-23-2018, 01:19 PMElvishuyTks for ur support !Quote:
Originally Posted by Hestzhyen
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03-23-2018, 07:34 PMElvishuy
Support center? Plz answer me..solve this problem with my acc..i spent many hours in game and dont wanna start again..
I have sent at least 6 email to support center and only recieved 1 feedback from you guys jusst about the thread they list for so many players before i guess and no respond again? -
03-24-2018, 03:49 AMAriellendera
Hello Elvishuy,
Many things can cause this payment error. I have escalated this to the correct department. You should be able to successfully use your card 24 hours from the last time you tried. In the mean time you can try to use pay pal to purchase Crysta. If the issues persists I would like to suggest contacting support directly.
To reach our live chat support please follow the steps below.
1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.
Hope to be of assistance. -
03-24-2018, 06:19 AMElvishuy
I've done this atleast 7 times and only recieve 1 email like a guild common list for all people who occur this problem or something else
- chat always busy no respond
And actually being disappointed ! -
03-24-2018, 07:13 AMAriellenderaI do apologize for any inconvenience. I did escalate this. Like I said in the previous post you should be good to go in 24 hours.Quote:
Originally Posted by Elvishuy
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03-24-2018, 08:24 AMElvishuyIf my card works well..tks for ur support !Quote:
Originally Posted by Ariellendera
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03-24-2018, 08:57 AMAriellenderaYou are welcome!Quote:
Originally Posted by Elvishuy