lost elemental level

Date & Time: 3/20/18
Frequency: twice
World name: faerie
Character name: kizna enna
Class/Level: 70/lvl 3 elemental lvl
Party or solo: party
Area and coordinates: eureka
Steps:
1. entered and leveled to lvl 4 in eureka on 3/19/2018
2. exited about 30min before timer ran out, and did other stuff
3. logged in 3/20/18 and went into eureka and was lvl 3 again.
this is the second time my level was lowered,I have another report that was accepted.
I tried to add this as a reply but could not.