Can't progress quest in Eureka

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 18/03/2018 AEST 3:25AM
Frequency: Once
World name: Balmung
Character name: Orphieus Night
Retainer name: None
NPC name: Krile
Monster name: None
Class/Level: Lvl 70 Astrologian
Party or solo: Party
In-game time: ST 5:25PM
Area and coordinates: X: 18.5 Y: 31.8
Housing: None
Steps:
1. Followed quest requirements up to using Magi Melder.
2. Used Magi Melder to slot Magicite.
3. Spoke to Krile.
4. Spoke to every other NPC in the town. I have access to the Expedition Mender and the Expedition Provisioner.
5. Went and leveled to 4 to see if it would update the quest or give me a new one.
6. Came back spoke to her again. She said "Don't forget about that protean crystal! The last thing you want to be is in debt to Hancock and Rowena!" same as last time.
7. Checked lvl 3 quest area as suggested by other players, found nothing.
8. Leveled to 6, still no quests, Krile says the same thing.
9. Got my i290 weapon from my retainer and brought it into Eureka; nothing happened.
10. Spoke to all the NPCs again, Krile's dialogue hasn't changed and I don't have access to the Lockpick or anyone other than the Mender or Provisioner.

Connection Specs
- Type of internet connection/provider: iiNet Limited
- Modem maker/model number: Wireless VoIP Smart Ultra Broadband Gateway/TG789 vac v2

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.180112-0600)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/27/16 16:17:12 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16297.340MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32592.848MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 17.214GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.876GB SYSTEM_FREEDISC_SPACE 48.163GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1930.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4752
SYSTEM_GRAPHICS_DRIVER_DATE 20/02/2015 1:18:32 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (SteelSeries Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {CB657A53-F4F5-4C0D-A31F-0DDAD9171D92}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/07/2013 8:40:58 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3BF0E07C-96D8-4DA1-B1F2-FACF31E4718E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7543
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 23/06/2015 9:26:34 PM
SYSTEM_SOUND MP59HT-8 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5F90C919-C12B-4E10-A131-134CF828A331}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0033.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/02/2015 1:18:34 AM
SYSTEM_SOUND Headset Earphone (SteelSeries Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {BC8FD4B2-F151-4FB3-AD74-169B83B11816}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/07/2013 8:40:58 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C1E4A20-AB3C-11E5-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D76930-F1A7-11E7-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D76930-F1A7-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA78F130-8841-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA796660-8841-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Chrome 64
- Internet Explorer Version: Google Chrome, Version 64.0.3282.186 (Official Build) (64-bit)

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

You need to get into a party around your own level (or go on your own) and kill enemies that haven't been claimed by others to get Protean Crystals as a drop.

same though

I have the same problem. I've solo chained mobs to chain 30 below and same and above my level, I've light partied with same level people, I've done every combination of things I can think of and been at it for about 7 hours, I'm level 7 and i have seen zero protean crystals after multiple chain 30s in every way myself and my friends could devise. I submitted a bug report.

Could you fix this problem? I have the same problem, I get anemos crystal and chest but no protean.

Thanks in advance

Make sure you/your party are the ones claiming the enemies. You don't seem to get any crystals from enemies that are already claimed (claimed enemeis' nametags are by default set to purple)

Quote:

Originally Posted by Mholito

You need to get into a party around your own level (or go on your own) and kill enemies that haven't been claimed by others to get Protean Crystals as a drop.

This was the problem, thank you! As soon as I started killing stuff in a party with people near my level I got a protean crystal and the quest unlocked. I went in with some high level friends the first time I tried Eureka, so I had no idea.