Lost Elemental Level

Date & Time:3/14/2018 11:20 am
Frequency: Ounce
World name: Primal: Server Malboro
Character name: Kiplom Delaluna
Class/Level: 70
Area and coordinates: Eureka
Steps:
1. Logged after a day of grind at level 9 1/2 on 3/14/18 at 11:20am
2. Logged in on on 3/14/18 at 10 pm and entered Eureka to find my character at level 6
3. After reading the note's I decided to kept leveling and hoped that lost elemental experience will be returned at a later time
4. Sent multiple messages in game and an email but no response since the first message sent which was over 12 hours ago.