an unexpected error has occured exiting final fantasy xiv

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
this is happening on my main only , i tried to teleport to my house and this happened
Date & Time: now
Frequency: when ever i try to log in to my main
World name: odin
Character name: Fluffy Pillow
Retainer name: melon-cupcake
NPC name: https://i.imgur.com/UKR2rfx.png
Monster name:
Class/Level: whm 70
Party or solo:
In-game time: idk i can't log in ....
Area and coordinates: mist ward 18
Housing: mist
Steps:
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number: dsl

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\USER\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
SYSTEM_CPU Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/17/13 15:47:01 Ver: 02.16
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8130.629MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16259.453MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.183GB SYSTEM_FREEDISC_SPACE 57.625GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.230GB SYSTEM_FREEDISC_SPACE 160.099GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GT 1030
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1959.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3809.314 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9077
SYSTEM_GRAPHICS_DRIVER_DATE 1/24/2018 3:19:35 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {74B5E4B4-6F43-4A7F-AF23-A4F385206736}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7354
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/30/2014 8:12:26 PM
SYSTEM_SOUND DigitalOutput (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E28714D8-AE94-4BD6-95D7-C2B3E89DB7D2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/4/2018 4:39:57 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E37A6D60-ADB7-11E5-8001444553540000}
SYSTEM_INPUT_NAME ioVirtual Consumer Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E37AE290-ADB7-11E5-8005444553540000}
SYSTEM_INPUT_NAME ioVirtual System Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E37B09A0-ADB7-11E5-8007444553540000}
SYSTEM_INPUT_NAME ioVirtual Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73A6A2B0-DE18-11E5-8001444553540000}
SYSTEM_INPUT_NAME EasyPen M406
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73A73EF0-DE18-11E5-8002444553540000}
SYSTEM_INPUT_NAME EasyPen M406
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73A78D10-DE18-11E5-8003444553540000}
SYSTEM_INPUT_NAME EasyPen M406
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73A80240-DE18-11E5-8005444553540000}
SYSTEM_INPUT_NAME EasyPen M406
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73A82950-DE18-11E5-8007444553540000}
SYSTEM_INPUT_NAME EasyPen M406
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9964F120-F7FF-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A05FBF00-F7FF-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A06627A0-F7FF-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0664EB0-F7FF-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62D3BD50-5FE6-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate 2016
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69D05FF0-5FE6-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate 2016
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69D4F3D0-5FE6-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate 2016
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69D51AE0-5FE6-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate 2016
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Anime Clock 02


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 14 ActiveX
Adobe Flash Player 14 Plugin
Adobe Media Encoder CC 2017
DivX Setup
DNDownloader version 1.2
Microsoft Office Enterprise 2007
FormatFactory 2.70
Fraps (remove only)
Game Capture HD v2.3.3.38
GOM Player
Google Chrome
K-Lite Codec Pack 10.0.5 Full
Layers of Fear
League of Legends
MEGAsync
NCSOFT Game Launcher
Nero 8 Micro 8.3.2.1
NVIDIA Stereoscopic 3D Driver
OBS Studio
Xiph.Org Open Codecs 0.85.17777
Origin
RealPlayer
Steam
TeamSpeak 3 Client
The Elder Scrolls Online
VLC media player 2.0.8
Windows Live Essentials
WinRAR 5.20 (32-bit)
Wondershare Filmora(Build 6.8.0)
Wondershare Video Converter Ultimate(Build 8.7.0.5)
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
Microsoft_VC90_CRT_x86
REALTEK Wireless LAN Driver and Utility
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Adobe After Effects CC 2015
Windows Live Photo Common
Resident Evil 7 Biohazard
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 8 Update 111
RealUpgrade 1.1
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Firebird SQL Server - MAGIX Edition
Adobe Premiere Pro CC 2015
Movie Maker
HiPatch
Smite
The Sims™ 3 Seasons
Windows Live Communications Platform
The Sims™ 3 Late Night
Java Auto Updater
Cisco LEAP Module
Wondershare Helper Compact 2.5.3
Google Update Helper
Cisco EAP-FAST Module
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Visual C++ 2008 Runtime (x64)
RealNetworks - Microsoft Visual C++ 2008 Runtime
League of Legends
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
ioTablet
Microsoft Silverlight
MSVCRT
MSVCRT110
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
The Sims™ 3 Ambitions
Microsoft_VC80_CRT_x86
VC80CRTRedist - 8.0.50727.6195
InstallShieldHiRezCurrent
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ThinkPad Wireless LAN Adapter Software
The Sims™ 3 Into the Future
osu!
MCSetup_Chrome version 1.5
RealNetworks - Microsoft Visual C++ 2010 Runtime
Adobe Refresh Manager
Adobe Acrobat Reader DC
Kingo ROOT version 1.4.1.2473
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
The Sims™ 3 Supernatural
Microsoft Corporation
The Sims™ 3 World Adventures
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
The Sims™ 3
The Sims™ 3 Pets
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
RealDownloader
Ashampoo Snap 7
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
WinZip 12.0
Windows Live SOXE
openCanvas 5.5.20
The Sims™ 3 Movie Stuff
Windows Live SOXE Definitions
The Sims™ 3 Island Paradise
Movie Maker
Twitch
D3DX10
Microsoft WSE 3.0 Runtime
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Cisco PEAP Module
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
MSXML 4.0 SP2 (KB973688)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
DAEMON Tools Lite
DAEMON Tools Ultra
Microsoft Security Essentials
SoftEther VPN Client
Secret World Legends
Tree of Savior (English Ver.)
Wallpaper Engine
Nine Parchments
Brief Karate Foolish
SoulWorker
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.65.0
Wondershare Filmora Scrn(Build 1.0.1)
Corel Painter X3
Corel Painter 13 - IPM
Wirecast
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Security Client
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ESET NOD32 Antivirus
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
IconHandler 64 bit
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Painter 13 - EN
Epic Games Launcher Prerequisites (x64)
Microsoft LifeCam
Microsoft Visual C++ 2005 Redistributable (x64)
encoder
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.7.1
Microsoft Application Error Reporting
Corel Painter 13 - IPM Content
Microsoft Corporation
Painter 13 - Contentx64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Painter 13 - Core
NVIDIA Ansel
NVIDIA 3D Vision Driver 390.77
NVIDIA Control Panel 390.77
NVIDIA Graphics Driver 390.77
NVIDIA GeForce Experience 3.12.0.84
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.11.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Painter 13 - Corex64
Microsoft .NET Framework 4.7.1
MSVCRT110_amd64
Painter 13 - Setup Files


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000223C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000C38
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000E10
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001414
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A50
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe 00000C48
C:\Program Files\Microsoft Security Client\msseces.exe 000009C8
C:\Program Files\Windows Sidebar\sidebar.exe 00000DF0
C:\Windows\Explorer.EXE 000004F0
C:\Windows\system32\Dwm.exe 000004C0
C:\Windows\system32\taskhost.exe 0000076C


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

i tried to enter the same ward with another charchter and the game crashed again ... it just crach when i try to enter this ward with any char .. even tho my other chars are working just fine ..