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Hi, im trying to buy additional items through the mogstation page with steam wallet and I keep getting this error I have more than enough on my wallet to pay for the item and I have searched up the code made forum posts on steam but no help. Don't know if the purchase is even worth the time at this point.
Hello GagneWest, Thank you for posting on the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience you have experienced. The i2501 error is an error that is triggered by the system to protect accounts. Many actions can trigger this error such as a slow internet connection, the use of an odd connection (EG: schools or cafes), a possible virus detected on the device, the use of a VPN, many rapid attempts of payment at once, along with many other actions. Please check to see if any of the listed actions apply to the situation or anything that can be related. We also suggest resetting the connection you are using to connect to the internet.
I have escalated this issue for you. Wait 24 hours and try again.
Hope to be of assistance.
Hello, I'm having the same error as well when I tried to subscribe for my account today. Been trying to make my payment the whole afternoon but still can't.. :/ I've tried to contact SE support but its a weekend (ugh) and I don't know when will they be replying me either....
Hello everyone,
This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.