Account error: Standard subscription model being treated as Entry.
So this morning, my FC shared the news that balmung was open for creating new characters. Having wanted an alt for a while, I jumped up, loaded up my character creation file, and tried to create a new character on balmung.
At the time, balmung was definitely open for new characters. The relevant webpage had the "o" next to balmung and not the "x". other FC members reported succesfully creating alts.
However, when I got to server selection, I was given this error:
https://i.imgur.com/X3FvCte.png
Of note: the number of characters is a red 1.
I went and double-checked mogstation for what subscription model I was on, and confirmed it was standard.
https://i.imgur.com/taPfpU9.png
The subscription type confirms "standard" and the characters list only has one entry.
And, later on, I triple-checked the error message when balmung was confirmed as closed for new characters:
https://i.imgur.com/h3fncQ3.png
Definitely a different error message, but the red 1 tells me that my account still has the same "Entry" subscription model error.
To confirm the issue, I created a new character on a different server, then tried to make an additional character on that same server. I got the same error message as from the first balmung attempt.
https://i.imgur.com/5BR5nbQ.png
So essentially, I'm 100% sure that I'm not getting what I paid for. My subscription status is being treated as "Basic", when I have been paying a standard subscription all this time.