dont have a cer invite but cant transfer

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 02/01/2018
Frequency: Always
World name: Balmung/Leviathan
Character name: Nhagi Nelhah
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Attempt to transfer worlds unsuccessful. Edit "
- This character or one of its retainers is in possession of a ceremony invitation."
2. Checked all inventories (retainer, my own, messages etc.) I do not have a ceremony invitation anywhere on this character.
3. Need to transfer to join my friends.
4. Spoke with customer service (ticket 8015494) who advised nothing can be done without a bug report on the forums. Please address. Thank you.


■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: not a system issue