Credit card not accepted for purchasing retreiners

Hello, so after the patch i tried to purchase 3 additional retreiners with my credit card that i always used for purchasing them...but the only message i get is this one:
https://i.imgur.com/0DXqhEV.png

my banck account is fine, my bank told me there are no problems with my credit card, credit card informations are right...so, whats happening? and i got charged 1 euro for THREE times that i tried to purchase my retreiners....

Hello OperaMorgana, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately this type of issue requires some personal information from your account. I am going to suggest you contact the support center directly.

http://support.eu.square-enix.com/index.php

Hope to be of assistance.