Cannot advance story

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Date & Time: 2/16/2018 @ 8:47 am MST
Frequency: On going
World name: Lamia
Character name: Erumollien Erubadhron
Retainer name: N/A
NPC name: Interactive point
Monster name: N/A
Class/Level: THM / 29
Party or solo: Solo
In-game time: Ongoing
Area and coordinates: Eastern Shroud X 25.2 Y 25.2
Housing: N/A
Steps:
1. Talk to Komuxio and accept the quest
2. Head east across the bridge and stand on the bright light on the ground and use the /lookout emote
3. Travel back to the Adders' Nest and hand the Letter from the Elder to Vorsaile Heuloix to complete the quest
*Add more steps if necessary

Notes:
- Cannot interaction point does not trigger to progress the story during during Believe in Your Sylph - stand/lookout east of Little Solace.

Connection Specs
- Type of internet connection/provider: Broadband / cable
- Modem maker/model number: hitron / CGNM-2252
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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-2115B