Interactive spot not triggering

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 2/14/2018 6:45pm MST
Frequency: constant
World name: Lamia
Character name: Erumollien Erubadhron
Retainer name: N/A
NPC name:
Monster name: N/A
Class/Level:
Party or solo: Solo
In-game time:
Area and coordinates: Central Shroud X 25.2 Y 25.2
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary

At given location during Believe in Your Sylph quest the spot will not activate. It shimmers and glows, but you cannot select it.

- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: PS4-014

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: