Can't Move Camera Around (Stuck Upwards)

This is my first post here on the forums so nice to meet y'all :) I started playing ffxiv for a week but I haven't really done much and its because of the one issue with my camera. It's all the way zoomed in facing upwards towards my character. I'm able to move the camera around in any directions but it doesn't stay with the direction I want it to face. For example, if I move my camera up on aerial view I just goes back to the original position it was from the start? Has anyone had a similar. I don't have screenshots now but i'll get them a bit later.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What platform is this on? If on PC, are you using a controller or mouse and keyboard? Have you tried both inputs?

If you can provide a video of what is happening, we may be able to get a better idea of what is happening.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm play this on my PC and I use a mouse

Here's my video footage on what i'm taking about. I hope its alright. file:///C:/Users/HP/Documents/Bandicam/ffxiv%202018-02-01%2018-55-37-273.mp4
I don't know how to use codes to show videos on here sorry.

Thank you for the reply UltimaWep,

Unfortunately, we cannot see the video you posted. Is it possible to post it online then link it?

Do you have a controller to see if it has the same results?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Let me try again http://[youtube]www.youtube.com/watch?v=PYafXBGtSm0&feature=youtu.be[/youtube] I have the image just in case if the link above doesn't workhttp://img00.deviantart.net/35b4/i/2...40-dc1zzkc.png

Thank you for the reply UltimaWep,

What kind of mouse do you have? Is a gaming mouse with it's own set of drivers? If so, have you tried reinstalling those drivers? Does the issue persist of you unplug the mouse?

Additionally, you can try changing some of the camera settings in the settings menu to see if this has any affect.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have a regular effect. But i'll try change the camera settings if it has any affect.

Hello UltimaWep, Thank you for your response.

Please keep us updated on your situation once you change the camera settings. We hope to be of assistance.

Hello I'm back! So good news, camera is centered! https://sta.sh/0z74trmul2p but when I move my directional keys on the keyboard the camera moves back down again like before. I'm still using a mouse.

Thank you for the update UltimaWep.

So now the camera will only move when you move your character now? If you are standing still, you have no issue? Or is it whenever you press a button on the keyboard (regardless of moving)?

Unfortunately, I can't determine much from your images and the video link does not work.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!