Fatal DirectX error 0x10000000 on trial after update

My friend is getting Fatal DirectX error 0x10000000 on the trial after the update.

We have installed the latest Nvidia drivers. GFX 560ti card.

Any suggestions?

Win 10 latest

It happens every now and then. Its a fairly common pc problem with this game. Usually helps just restart the game.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When exactly does this occur? Is it when they are logging in or does it crash in-game?

Has anything changed on their PC that coincides with the crashes (aside form the patch)?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.