Tried sending a support request ticket but I can’t use the only chat support option.

Is there an email address or someone I could call for support? I just got a new phone and I didn’t get the emergency removal code for my one time password security token on my previous phone before completely erasing it. Apparently I can’t even log into account management to get support without the one time password. Could someone help me with this?
Thanks in advance.

Ticket #7947276

Hello Insaiyan,

Although this is not a technical support issue, we still may be able to assist. Please be on the look out for a email from us asking you to verify the account. We will be able to assist you through email support. I will be moving this thread to "separate support required"

Thank you for playing Final Fantasy XIV! Hope to see you online.