Mail Recipient bug ate my items because they were mailed to the wrong player.

Date & Time: 1/21/2018 19:50 est
Frequency: Always
World name: Lamia
Character name: Nado Kingfisher
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Fisher, level 47 or so.
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Mist ( 12.6 , 10.8 )
Housing: Mist, Ward 9.
Steps:
1. Attempt to send mail to any player with items and or gil attached.
2. After clicking send, hit cancel on the player confirmation window confirming the name.
3. Select a new recipient using the drop down menu.
4. Hit send to send the items to the new player, then okay when it confirms the new name.


This bug has already been confirmed by the dev team. I am submitting this at the request of the GM team so that it can be investigated individually, so that the GM team can be authorized to compensate me for the items that I have lost due to this bug.

What these steps do is cause items and gil to be mailed the the incorrect player. In my case, my items went to a player that has never made it past level 7, and appears to simply have quit the game over a year ago. I clicked on their name by mistake, then, when I read the confirmation window, canceled the send and picked the correct recipient. I made sure to double check this time that the items were in fact going to the correct player, but they still went to the first incorrect character. This is reproducible and has been reproduced by other players.

Assistance would be appreciated.

Thank you.
-Nado

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fiber, 150mbs down, Burlington Telecom
- Modem maker/model number: Netgear N900 routher and whatever hardware is on my ISP's end.

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Kyle\Documents
FINAL FANTASY XIV - A Realm Reborn X:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160121-1718)
SYSTEM_CPU AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
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SYSTEM_BIOS BIOS Date: 05/03/10 11:40:30 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12286.176MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 24570.559MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 150.164GB SYSTEM_FREEDISC_SPACE 3.335GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 688.117GB SYSTEM_FREEDISC_SPACE 10.191GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 517.804GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4027.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5887.088 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8233
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2017 2:33:32 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {36F6ABF4-ADF1-469B-B1CB-7E47F6CF8D78}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2010 6:30:20 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
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SYSTEM_INPUT {D15B3410-B36A-11E7-8002444553540000}
SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D21164B0-B36A-11E7-8003444553540000}
SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01E6CD30-D1CE-11E6-8001444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E8DEC0-D1CE-11E6-8002444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {064B11B0-D1CE-11E6-8003444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {064B5FD0-D1CE-11E6-8004444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


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