Server Transfer. Storeroom Items lost. Gil not paid.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 1/14/2018 8:43PM EST
Frequency: Once (Did not reproduce)
World name: Balmung - > Diabolos
Character name: Eris Gallow
Retainer name: NONE
NPC name: NONE
Monster name: NONE
Class/Level: RDM level 70
Party or solo: Solo
In-game time: 8:42 PM (1/14/2018)
Area and coordinates: Shirogane Apartment Complex on Balmung Server.
Housing: Shirogane Apartment Area. (10th ward I believe)
Steps:
1. Emptied my apartment of items, but kept the apartment because I saw it would reimburse me gil for the apartment because I was transferring to a preferred server.
2. Pulled all items from the market.
3. Logged out of the game
4. Logged into mogstation
5. Went to the transfer option. Selected realm and character. (Balmung to Diabolos for Eris Gallow)
6. Saw the warning about furnishings in the apartment would be lost. Already picked them up. Saw no mention of Storeroom.
7. Completed transfer
8. Logged in. Assumed storeroom items would be on the caretaker, or locked untill I got another housing of some sort.
9. No items to be found, No gil for my apartment was given to me either.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fiber. / Xfinity
- Modem maker/model number: TG1682G

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jager\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/11/15 11:55:04 Ver: 28.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16326.820MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21446.820MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.109GB SYSTEM_FREEDISC_SPACE 41.113GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.973GB SYSTEM_FREEDISC_SPACE 43.730GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.635GB SYSTEM_FREEDISC_SPACE 28.547GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 137.822GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 175.977GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.410 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.410 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {C296D560-EC42-4886-8F57-B2B82BA099EE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/28/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {02E984AA-C1B7-4A3C-BB8A-6814B0CB6E76}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A8958426-6293-424F-88DB-950E6073E9B1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {C72A01D1-0E02-4EEF-9B29-DDB3E18C8577}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {E6758C92-59B7-4097-B713-B4AE6617338B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0826EE30-A48A-11E6-8005444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0826EE30-A48A-11E6-8006444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0826EE30-A48A-11E6-8008444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D961670-EBFF-11E7-8004444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D963D80-EBFF-11E7-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {569FA840-2D10-11E7-8001444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D963D80-EBFF-11E7-8006444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G810
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56A06B90-2D10-11E7-8002444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56A107D0-2D10-11E7-8003444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8849860-2D10-11E7-8005444553540000}
SYSTEM_INPUT_NAME Logitech Gaming Headset Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
In-Game Bugs - Post New Thread - Google Chrome
#general-chat - Discord
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Twitch

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Avira\Antivirus\avgnt.exe 00001C54
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe 000028B8
C:\Program Files (x86)\Battle.net\Battle.net.9747\Battle.net Helper.exe 00002E4C
C:\Program Files (x86)\Battle.net\Battle.net.exe 00001270
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00009304
C:\Program Files (x86)\Gyazo\GyStation.exe 00002CF0
C:\Program Files (x86)\LastPass\lastapp_x64.exe 00002DB8
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002B74
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000217C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002148
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000806C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00009BF8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00008C14
C:\Program Files (x86)\Steam\Steam.exe 00002D28
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00008E60
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00002C40
C:\Program Files\Logitech Gaming Software\LCore.exe 000028CC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000022A0
C:\Program Files\Windows Defender\MSASCuiL.exe 00002730
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11712.1001.11.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000023D4
C:\ProgramData\Battle.net\Agent\Agent.5996\Agent.exe 00000EE8
C:\Users\Jager\AppData\Local\Akamai\netsession_win.exe 00002D70
C:\Users\Jager\AppData\Local\Discord\app-0.0.300\Discord.exe 000037D4
C:\Users\Jager\AppData\Roaming\Curse Client\Bin\Electron\TwitchUI.exe 000027DC
C:\Users\Jager\AppData\Roaming\Curse Client\Bin\Twitch.exe 00002880
C:\WINDOWS\Explorer.EXE 0000196C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003454
C:\WINDOWS\system32\DllHost.exe 00002E84
C:\WINDOWS\system32\SettingSyncHost.exe 00001E10
C:\WINDOWS\system32\conhost.exe 00002060
C:\Windows\System32\GameBarPresenceWriter.exe 00009294
C:\Windows\System32\RuntimeBroker.exe 00000DC0
C:\Windows\System32\smartscreen.exe 00008EE0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001758
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B4C
c:\windows\system32\sihost.exe 000016F0
c:\windows\system32\svchost.exe 00002484
c:\windows\system32\taskhostw.exe 00001874

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Chrome Version 63.0.3239.132 (Official Build) (64-bit)
- Internet Explorer Version: 11.192.16299.0

------------------------------------------------------

I would have emptied the storeroom had I known it would be deleted. I assumed I simply would not have access to them till I bought a house or another apartment, or that they would go to the caretaker. I had every item from every holiday since I bought the game in there, as well as every expensive items I didn't use because they didn't fit well in my apartment. Please, can something be done? This is sickening to think I lost all of this stuff. :c