[EU] Lag in the evening

Hi,

Like some other people here, I've got tons of lag in the evening (everyone freezing, then moving, then freezing...).

I experience it since the end of Decembre and it's getting unplayable, especially on rush hours....

- server: [EU] Zodiark
- Playing on PC
- Wired connection
- no other programs running at the same time
- tried some VPN but it doesn't solve the problem

Is this a problem with the servers? My internet connection is fine with any other games and softwares...

For the record, here is a tracert report...

Détermination de l’itinéraire vers 195.82.50.9 avec un maximum de 30 sauts.

1 1 ms <1 ms <1 ms 192.168.0.254
2 18 ms 17 ms 18 ms mrc44-1-88-123-137-254.fbx.proxad.net [88.123.137.254]
3 19 ms 19 ms 19 ms 213.228.39.62
4 21 ms 22 ms 19 ms nantes-crs8-1-be1101.intf.routers.proxad.net [212.27.57.34]
5 27 ms 28 ms 33 ms p11-crs16-1-be1105.intf.routers.proxad.net [194.149.161.153]
6 27 ms 27 ms 26 ms bzn-9k-7-be1001.intf.routers.proxad.net [194.149.163.170]
7 * * * Délai d’attente de la demande dépassé.
8 * 88 ms 89 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
9 88 ms 91 ms 98 ms 212.162.4.98
10 90 ms 91 ms 98 ms 195.82.60.29
11 89 ms 87 ms 89 ms 195.82.61.14
12 95 ms 88 ms 90 ms 195.82.50.234
13 88 ms 87 ms 87 ms 195.82.50.9

Hello Datjano, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I appreciate you providing this information. We are aware of this issue. We are collecting information, and escalating these issues. Thank you for your continued understanding. In the mean time you can try some trouble shooting steps to see if they improve the connection at all.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.


If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on
these ports.



Thank you for playing Final Fantasy XIV! Hope to see you online.

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.