FFXIV keeps crashing (errors: dx11 & XAudio)

Hello,

I recently bought a new laptop and installed FFXIV (PC), but have been experiencing routine crashes with the following error message (https://imgur.com/a/xoC6e):

Quote:

---

An unexpected error has occured. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe+1981800
ffxiv_dx11.exe+285FCE
[etc etc, more of the same ffxiv_dx11.exe errors]
XAudio2_7.dll+34C29
[...]

---

https://imgur.com/a/xoC6e

MSInfo: https://pastebin.com/0J6fJ9cP
DxDiag: https://pastebin.com/er3kaMj4

I've disabled possible overlays (Discord, Xbox Game Bar & DVR) and tried reinstalling FFXIV but the game still crashes. Sometimes it crashes within seconds of entering the server, other times it lasts 20 minutes or so.

Any help would be greatly appreciated, thank you!

Hello Nyatto, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Are you receiving any lowered frame rate?

Has anything on your computer updated recently?

What have you done to solve the issue up until this point? Are your graphics card drivers up to date? Additionally, have you tried lowering the resolution or graphics settings (even if your GPU can obviously handle it), does this have any effect, or does the frame rate remain constant regardless of what you choose?

If none of this seems to have any affect, try turning off Direct X 11 mode and see if this adds any more stability to the game. Also, disable any programs in the background while you are playing the game (again, even if your computer should be able to handle it).

If any of these solves your issue, please let us know so we can further assist others with the similar problems. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for playing Final Fantasy XIV! Hope to see you online.

Hello, thank you for the response!

I was not experiencing any lowered frame rate, the game would run flawlessly then suddenly freeze and the error dialogue would pop up. It's a new laptop so I can't really compare it to a prior state, but I did update my NVIDIA graphics driver and Windows 10 OS to their latest updates. I closed Skype, Discord, Spotify, Steam, Chrome, which are all the background apps I usually leave open, and added the client to my antivirus' exception list just in case that was interfering with the game.

I have not tried lowering the resolution or graphics settings while running Direct X 11 yet, but I did disable Direct X 11 mode and the game ran smoothly for a good 7 hours before it crashed once. Played another long session of 8 hours after and the game didn't crash at all. I'll try lowering the resolution and graphics settings with Direct X 11 on, but for now disabling it seems to work!

Hello Nyatto, Thank you for your reply!

please keep us updated on your issue after you lower the resolution and graphic settings on DirectX 11.

Thank you again.

Sorry, i dont return to DX9 because the client has an issue with Audio and DX11. Please fix this, this issue is old. In all other games there are no problems to standard output with microsoft default drivers, only in ffxiv.

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\Chris\OneDrive\Dokumente
FINAL FANTASY XIV - A Realm Reborn        C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn        Language 2                Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU        Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        F10b
SYSTEM_LANGUAGE        Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY        16310.984MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        18742.984MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.386GB    SYSTEM_FREEDISC_SPACE 243.050GB
SYSTEM_STORAGE        D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 698.395GB    SYSTEM_FREEDISC_SPACE 331.170GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8155.492 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        23.21.0013.8871
SYSTEM_GRAPHICS_DRIVER_DATE        12/15/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP        GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8155.492 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        23.21.0013.8871
SYSTEM_GRAPHICS_DRIVER_DATE        12/15/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Lautsprecher (High Definition Audio-Gerät)
SYSTEM_SOUND_DEVICE_ID        {30479266-E1D0-4CC0-909C-68FC3FB86F6F}
SYSTEM_SOUND_DEVICE_NAME        HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE        Englisch
SYSTEM_SOUND_DRIVER_DATE        9/28/2017 00:00:00
SYSTEM_SOUND        Lautsprecher (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID        {A1C17D60-4E01-44CB-B957-C0C642A4E7BD}
SYSTEM_SOUND_DEVICE_NAME        SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION       
SYSTEM_SOUND_DRIVER_LANGUAGE       
SYSTEM_SOUND_DRIVER_DATE        7/20/2017 00:00:00
SYSTEM_SOUND        Lautsprecher (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID        {BAEE0914-7734-4A5A-BD32-7CF937A9BEFB}
SYSTEM_SOUND_DEVICE_NAME        SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION       
SYSTEM_SOUND_DRIVER_LANGUAGE       
SYSTEM_SOUND_DRIVER_DATE        7/28/2017 00:00:00
SYSTEM_SOUND        Headset (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID        {C997C129-6630-47EA-9778-E6A0CD2E5B7B}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE        Englisch
SYSTEM_SOUND_DRIVER_DATE        9/28/2017 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Maus
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Tastatur
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C71260-999E-11E7-8001444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C76080-999E-11E7-8002444553540000}
SYSTEM_INPUT_NAME        Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C78790-999E-11E7-8003444553540000}
SYSTEM_INPUT_NAME        ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C7D5B0-999E-11E7-8004444553540000}
SYSTEM_INPUT_NAME        ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C7FCC0-999E-11E7-8005444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C823D0-999E-11E7-8006444553540000}
SYSTEM_INPUT_NAME        ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C84AE0-999E-11E7-8007444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {B3C871F0-999E-11E7-8008444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {4C539460-99AC-11E7-8002444553540000}
SYSTEM_INPUT_NAME        Corsair composite virtual input device
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
FFXIV keeps crashing (errors: dx11 & XAudio) - Google Chrome
#textytext - Discord
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Adobe AIR
Adobe Flash Player 28 NPAPI
Adobe Shockwave Player 12.3
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NVIDIA Stereoscopic 3D Driver
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qBittorrent 4.0.3
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Steam
TeamViewer 13
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Assassin's Creed Origins
Tom Clancy's The Division
Unreal Tournament 2004
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EntertainTV mobil
Adobe AIR
Mirror's Edge™ Catalyst
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Minecraft
Java 8 Update 152
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Battlefield™ 1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WD SSD Dashboard Service
Microsoft SQL Server Compact 3.5 SP2 ENU
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Command & Conquer™: Generals and Zero Hour
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25711
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135
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I.R.I.S. OCR
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Dragon Age™: Inquisition
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft ASP.NET MVC 2
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25711
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
NVIDIA PhysX (Legacy)
7-Zip 16.04 (x64)
Microsoft Office 365 - de-de
SpellForce 3
Deus Ex: Mankind Divided™
Teeworlds
Wallpaper Engine
The Elder Scrolls V: Skyrim Special Edition
Stick Fight: The Game
VLC media player
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25711
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Java 8 Update 152 (64-bit)
Malwarebytes Version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135
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Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
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Oracle VM VirtualBox 5.2.4
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
HP Officejet 4620 series - Grundlegende Software für das Gerät
NVIDIA Ansel
NVIDIA 3D Vision Treiber 388.71
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
paint.net


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe        00002BF4
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe        00001FEC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        00000AC8
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe        0000139C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe        0000156C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        0000181C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        000021B4
C:\Program Files\Windows Defender\MSASCuiL.exe        000029B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.13.257.0_x64__kzf8qxf38zg5c\SkypeHost.exe        00001DEC
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.70.388.0_x86__zpdnekdrzrea0\SpotifyWebHelper.exe        00002B44
C:\Users\Chris\AppData\Local\Discord\app-0.0.299\Discord.exe        00000B1C
C:\Users\Chris\AppData\Local\Microsoft\OneDrive\OneDrive.exe        00002A00
C:\WINDOWS\Explorer.EXE        0000178C
C:\WINDOWS\system32\ApplicationFrameHost.exe        0000233C
C:\WINDOWS\system32\DllHost.exe        000027A4
C:\WINDOWS\system32\SettingSyncHost.exe        00001DDC
C:\WINDOWS\system32\conhost.exe        00001814
C:\Windows\System32\RuntimeBroker.exe        00002524
C:\Windows\System32\smartscreen.exe        00001F5C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        00001BC8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        00001B14
c:\windows\system32\sihost.exe        00001598
c:\windows\system32\svchost.exe        00002650
c:\windows\system32\taskhostw.exe        000017A8

---

I used to have this issue before, on another PC build. I think I resolved it by re-installing the drivers after wiping everything clean first or i.e clean install of the latest version. (Audio/Video)

Did you transfer over your ff14 files to the new PC from your previous? Using the wrong .exe can also cause this I believe...

Quote:

---

Originally Posted by XenoCranel

I used to have this issue before, on another PC build. I think I resolved it by re-installing the drivers after wiping everything clean first or i.e clean install of the latest version. (Audio/Video)

Did you transfer over your ff14 files to the new PC from your previous? Using the wrong .exe can also cause this I believe...

---

Hmm I transferred my character keybindings and macros, but nothing else. I reinstalled the client itself fresh on the laptop. Not sure if that caused the issue? It would be terrible if I had to rebind and re-macro everything /shudders

Hello,

It seems that after the recent NVIDIA graphics card update to Version 390.65 that was uploaded just a few hours ago allows me to play the game with DirectX 11 without issues at maximum settings.

I've played for about 2 hours now without any crashes or frame rate drops, I'll continue to monitor the game and see if it holds up!

Quote:

---

Originally Posted by Nyatto

Hello,

It seems that after the recent NVIDIA graphics card update to Version 390.65 that was uploaded just a few hours ago allows me to play the game with DirectX 11 without issues at maximum settings.

I've played for about 2 hours now without any crashes or frame rate drops, I'll continue to monitor the game and see if it holds up!

---

Naisu. Good Stuff

Nyatto, I am so glad your issues seems to be resolved! I will be moving this thread to "support center resolved" Do not hesitate to create a new thread if this issue persists.

If you are not the OP and are experiencing similar issues I encourage you to create your own thread so we can continue to assist you!

Thank you for playing Final Fantasy XIV! Hope to see you online