Unable to accept mentor certification at this time

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 3 JAN 18
Frequency: Alot
World name: Hyperion
Character name: Alvin Drogon
Retainer name: Megurivesper
NPC name:
Monster name:
Class/Level: DRG/SAM/DRK/WAR/PLD-70 BRD-68, MNK/WHM-60
Party or solo: SOLO
In-game time: 82 DAYS, 21HOURS, 11MINS
Area and coordinates: LOT 33
Housing: LAVENDER BEDS/ UNLIMITED BLADEWORK
Steps:
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: COMCAST
- Modem maker/model number: TG1682G

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-7015B

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Which mentor certificate are you trying to get? have you completed this yet? https://na.finalfantasyxiv.com/lodes...b5a39c/#mentor

- Mentor Requirements
To qualify to become a mentor, players must first have earned certain achievements. There are two sets of prerequisites, one for Disciples of War and Magic, and one for Disciples of the Hand and Land. After earning the required achievements for either set, speak with one of the Smiths to become a mentor.

Achievement Requirements for Disciples of War and Magic
・Complete at least one level 60 job quest as a tank, healer, and DPS.
・Complete 1,000 dungeons, raids, or trials.
・Receive 300 player commendations.

Achievement Requirements for Disciples of the Hand and Land
・Reach level 60 with at least one Disciple of the Hand and Land.
・Synthesize 100 collectables.
・Gather or catch 300 collectables.