Troubles with Fantasia

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/17-12/18; between 11am-12pm
Frequency: once
World name: Siren
Character name: Fay Blackwell
Retainer name: Fall-Blackwell & Summer-Blackwell
NPC name: N/A
Monster name: N/A
Class/Level: Bard 60
Party or solo: Solo
In-game time: About 11:30pm
Area and coordinates: N/A
Housing: N/A
Steps:
1. Pulled Fantasia from Retainer
2. Used Fantasia and got to character create menu
3. Custom option didn't appear with the rest of the list.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: comcast
- Modem maker/model number: N/A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name: Hp Omen
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Internet Explorer Version:

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Did you unequip all but the weapon?

Yes I did, sorry for the late reply was at work.