Lost gil

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/11and 12/12
Frequency: 1
World name: Mateus
Character name: Dark Moonie
Retainer name: Gods
NPC name:
Monster name:
Class/Level:
Party or solo: solo
In-game time: I am not sure
Area and coordinates: summoning bell
Housing:
Steps:
1. Log on saw my retainer sold all my materia I had posted Consisting of Water materia grade TWO quantity of 1 at 95 per. Water materia grade 1 quantity 1 72 per. Savage might materia great 1 quantity 3 39900 per. Savage might materia grade to quantity 1 9000 per. Quick tongue materia great 1 quantity of 6 selling at 28500 Per. Quick tongue materia grade to quantity of 2 selling at 9000 per. Savage aim materia grade one quantity of 1 selling at 12000 per. Intelligence material grade two quantity of 2 selling at 950 per. Heavens I materia great 1 quantity of 2 selling at 15200 per. Intelligence Materia grade 1 quantity 1 474 per. Vitality Materia grade 1 quantity 2 1653 per.
2. Went to withdraw my him from my retainer and all my him disappeared it's not in my retainer inventory or mine.
3. Filled a report on issue in game spoke to GM.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: comcast
- Modem maker/model number: xfinity/7A62UK6CCB52171

■ PC Specs

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: MB733922037

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type: ps4 controler
-Maker:
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Are you sure it didn't sell a while ago and you already picked up the money earlier?

Yes I am sure have the dates from my retainer the dates of sale are 12/11 and 12/12

And you have not interacted with your retainers for the past 3-4 days?

Yes I have put more stuff on the market and then removed it because I don't want to lose more gil. Then I put stuff back on the market yesterday afternoon

Ok, my retainer is now allowing me to get my gil but, I have still lost my 500,000 him from the 11th and 12th