Tech support forum is ignoring posts and closing threads

The tech forum for FFXIV has topics that moderators are now clearly moving to "closed" without addressing the concerns of the OP.

I just thought you all should take a look at how many of the topics that were trashed and moved there without even a moderator's reply.

Including the terrible lag and rubber banding issues that happen every night around prime time.


Closed Concerns

Threads: 17,737
Posts: 135,928

http://forum.square-enix.com/ffxiv/f...losed-Concerns

I just looked, and most of the ones I clicked on were self resolved or missing information.

Or outside the scope of the tech support forum.

In fact, I'd say they are pretty active in trying to help out, taking a peek in the support forum, not the closed one, shows activity from support personnel in most of the threads.

This was a silly thing to make a thread about, considering how incorrect the subject is.

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Originally Posted by Valkyrie_Lenneth

I just looked, and most of the ones I clicked on were self resolved or missing information.

Or outside the scope of the tech support forum.

In fact, I'd say they are pretty active in trying to help out, taking a peek in the support forum, not the closed one, shows activity from support personnel in most of the threads.

This was a silly thing to make a thread about, considering how incorrect the subject is.

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That's your perspective, not fact, nor is it incorrect.

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Originally Posted by Kerwin

That's your perspective, not fact, nor is it incorrect.

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Seems like you are just trying to start a witch hunt.

Nearly over half of the first page are actually resolved(I stopped checking out the other threads cuz I could see it was a waste of time). Also, you don't know what goes on behind the scenes. Players may have filed ticket support and have them responded.

I'd go on but the real question is this: what are you fishing for OP? If you have an issue that didn't get solved, just come out and say it >_>

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Originally Posted by SenorPatty

I'd go on but the real question is this: what are you fishing for OP? If you have an issue that didn't get solved, just come out and say it >_>

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Idk, drama?

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Originally Posted by Kerwin

That's your perspective, not fact, nor is it incorrect.

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I also checked the threads there and they are either already addressed, self corrected or missing information. One was a simple mistake in which the op didn't use return instead of teleport. So apparently it is not just one person's perspective.

Seems like the "Constant 90002 error" thread where people from all data centers have actively posted since July has been closed without a response. There are still new threads being opened about the same issue, so clearly it is not resolved.

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Originally Posted by Reinha

Seems like the "Constant 90002 error" thread where people from all data centers have actively posted since July has been closed without a response. There are still new threads being opened about the same issue, so clearly it is not resolved.

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Could be cause due to the DDOS attack they announced already so there isnt a point to respond to 235236235 threads about it when its on the Lodestone?

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Originally Posted by Rinuko

Could be cause due to the DDOS attack they announced already so there isnt a point to respond to 235236235 threads about it when its on the Lodestone?

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Not all the people posting have been from data centers affected by DDOS and not all posts were posted during DDOS.