unable to retrieve mail.

Date & Time: 3am Tokyo Standard Time
Frequency: ongoing
World name: cactuar
Character name: Tenshi Yami
Retainer name: n/a
NPC name: mailbox
Monster name: n/a
Class/Level: 70 RDM
Party or solo: solo
In-game time: no idea.
Area and coordinates: any mailbox
Housing: shirogane
Steps: am unable to retrieve mail. when attempting from any mailbox even after logging off and on, i receive the error "Unable to accept attachment. Inventory is full."
i have more then 50 inventory slots and its only 5 items. i submitted a GM call ticket to ask them to either return the items to the sender or to retrieve them for me. they told me it was outside of their power.

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ddog8\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS L2.97
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12203.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22955.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.073GB SYSTEM_FREEDISC_SPACE 13.514GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1545.327GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6103.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6101.529 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (50Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8831
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2017 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3BA99A3F-D501-4BE8-90CC-FE4DDC308BE2}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9A0E9840-FAC2-4FB0-B1C2-4BE17FB53BD2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7195
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/11/2014 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {ECEBCA2A-4D5D-49E5-A807-40CCEA2345C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7195
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/11/2014 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CF605C0-3A0B-11E6-8002444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CF71730-3A0B-11E6-8004444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CF84FB0-3A0B-11E6-8006444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 246 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B22F44F0-3DEB-11E6-8001444553540000}
SYSTEM_INPUT_NAME Rocksmith USB Guitar Adapter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9079F4B0-243F-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {907A42D0-243F-11E6-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
Razer Configurator
Movies & TV
Movies & TV
Skype
Skype
Settings
Settings
Windows Shell Experience Host
NVIDIA GeForce Overlay
#general - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 27 PPAPI
Advanced Combat Tracker (remove only)
AVG Web TuneUp
Battle.net
BlueStacks App Player
VUDU To Go
Destiny 2
Diablo III
Google Chrome
NVIDIA Stereoscopic 3D Driver
Open Broadcaster Software
Overwatch
Popcorn Time
Razer Cortex
StarCraft
StarCraft II
Steam
VLC media player
VSDC Free Video Editor version 4.5.1.521
Qualcomm Atheros Killer Network Manager Suite
InputMapper
Futuremark SystemInfo
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
PS4 Remote Play
Microsoft ASP.NET MVC 4 Runtime
Unified Remote
Wondershare Helper Compact 2.5.0
Google Update Helper
Adobe AIR
Intel(R) Update Manager
VUDU To Go
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210
Razer Naga
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
3DMark 11
OpenVPN 2.3.12-I002
Intel(R) Network Connections 19.1.51.0
Alice: Madness Returns
Rocksmith 2014
Outlast
Darkstone
Aliens versus Predator Classic 2000
Learn Japanese To Survive - Hiragana Battle
BioShock Infinite
TAP-Windows 9.9.2
VLC media player
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.8.1
WinRAR 5.40 beta 4 (64-bit)
Wondershare Filmora(Build 7.3.1)
Qualcomm Atheros Bandwidth Control Filter Driver
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Qualcomm Atheros Network Manager
Intel(R) Rapid Storage Technology
Windows 10 Update and Privacy Settings
VNC Viewer 6.0.1
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.31
NVIDIA Control Panel 388.31
NVIDIA Graphics Driver 388.31
NVIDIA GeForce Experience 3.11.0.73
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Qualcomm Atheros Killer E220x Drivers
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210
VNC Server 6.0.1
WinZip 20.5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
FMW 1
Intel(R) Rapid Storage Technology
Intel(R) ME UninstallLegacy
Intel(R) Network Connections 19.1.51.0
3DMark 11


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.9601\Battle.net Helper.exe 00000A88
C:\Program Files (x86)\Battle.net\Battle.net.exe 00003B94
C:\Program Files (x86)\Bluestacks\HD-Agent.exe 000035B4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001484
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002BE0
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F68
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002ED0
C:\Program Files (x86)\Razer\Naga\RazerNagaSysTray.exe 00003748
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000270
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003FF0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000018D0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003A80
C:\Program Files (x86)\Steam\Steam.exe 000033F8
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000337C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000F90
C:\Program Files\Qualcomm Atheros\Network Manager\NetworkManager.exe 0000377C
C:\Program Files\RealVNC\VNC Server\vncserverui.exe 00001010
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00003394
C:\Program Files\WinZip\FAHWindow64.exe 0000371C
C:\Program Files\Windows Defender\MSASCuiL.exe 00003338
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.9.604.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001B48
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.9.604.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000007EC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.17102.13911.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002308
C:\ProgramData\Battle.net\Agent\Agent.5913\Agent.exe 00001B54
C:\Users\ddog8\AppData\Local\Discord\app-0.0.298\Discord.exe 000031F4
C:\Users\ddog8\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 00002A0C
C:\WINDOWS\Explorer.EXE 00000CDC
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 00002EA0
C:\WINDOWS\System32\LocationNotificationWindows.exe 0000366C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000175C
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000310C
C:\WINDOWS\system32\DllHost.exe 00002FAC
C:\WINDOWS\system32\SettingSyncHost.exe 00003010
C:\WINDOWS\system32\conhost.exe 0000142C
C:\Windows\System32\GameBarPresenceWriter.exe 000019AC
C:\Windows\System32\RuntimeBroker.exe 00000350
C:\Windows\System32\smartscreen.exe 00003A90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000022EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000139C
c:\windows\system32\sihost.exe 00001EF8
c:\windows\system32\svchost.exe 000025D4
c:\windows\system32\taskhostw.exe 00000A48
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-