Lost Allagan equipment exchange failed

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Around November 27th, 23:15PM, GMT-3hs
Frequency: Only once
World name: Behemoth
Character name: Bayonetta Zero
Area and coordinates: Rhalgr's Reach x:13.8;y: 11.7 (Eschina - Primal Gear Exchange NPC)
Steps:
1. Acquired an Early Model Tomestone
2. Bought 10 Rowena's Token (Creation)
3. Exchange for an weapon (this case was a Lost Allagan Claymore)
4. Items were transfered, but no weapon to be found
Can't find the equipment on retainers, armoury chest or inventory.

Connection Specs
- Type of internet connection/provider: DSL

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS BIOS Date: 06/26/14 11:28:30 Ver: 04.06.05
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 8075.430MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9355.430MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 697.378GB SYSTEM_FREEDISC_SPACE 526.086GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4549
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2016 22:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 840M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 840M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6058 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx.dll, C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7866
SYSTEM_GRAPHICS_DRIVER_DATE 2/8/2017 22:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Alto-falantes (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6E4E891E-3ACD-419E-843C-07F33DBC5A00}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7571
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 7/28/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A0A4BF0-E3C2-11E6-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B3D9720-E3CF-11E6-8002444553540000}
SYSTEM_INPUT_NAME Mouse USB Microsoft Hardware
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A5164B70-E58D-11E6-8002444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0B369240-E3CF-11E6-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B3D9720-E3CF-11E6-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B3D9720-E3CF-11E6-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B400820-E3CF-11E6-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: ASUS X550L
Gamepad Manufacturer: XBOX360 Official USB Gamepad

Browser Information
- Name and version of the browser currently in-use: Opera 49.0