Printable View
i cant play the game anymore after the 11/27/2017 update when i use the launcher and run as administrator it goes to the free trial registration and refuses to let me go to the log in. i want to mention i dont have a free trial ive been playing for over 4 years and i dont have the demo launcher installed.
Hello! Thank you for playing Final Fantasy XIV!
Unfortunately, the issue you are having either is beyond the scope of this forum or must include personal information that we cannot discuss in a public setting. Because of this, it is suggested that you contact the Square Enix Support Center for further assistance.
The Support Center can be contacted via phone, chat or email support through the Square Enix Support Center website. Please use this link to direct you to the Final Fantasy XIV support website:
http://support.na.square-enix.com/main.php?id=5382&la=1
Please note live service is available Monday through Friday, 9:00 – 18:00, Pacific Time (Excluding holidays).
While not guaranteed, if you contact us directly we may be able to find a solution to this problem. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.
Once, I did an update and after said update, when I launched the game, it lost my login criteria and took me to a screen that asked me if I had an account or not. I had to retype in my credentials and let it verify that I did indeed have a valid account. Might something like this have happened to you and you accidentally hit the option that you didn't have an account, in which case it would ask you do do what you're saying? Try to close it out and relaunch this?
It could possibly be an account oversight which you'd have to get into direct contact with support for, but you can easily check this by logging into your account via mogstation and verifying that your account is still active and still has subscription time.
Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.
Thank you for playing Final Fantasy XIV!