Not able to transfer

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Date & Time: 22.11.2017
Frequency: N/A
World name: louisoix
Character name: Nox Aetherna
Retainer name: N/A
NPC name: N/A
Monster name: Mogstation
Class/Level: N/A
Party or solo: N/A
In-game time: Afternoon
Area and coordinates: Server
Housing:
Steps:
1. I want to transfer to another world from louisoix. This character was created about 20th july yet the mogstore still does display the 90 days restriction period message. I contacted the SE support and they confirmed that the 90 days restriction period already has passed. Please fix this im stranded on louisoix. I hope this time this are enough informations thank you for your efforts in advance.