Main story quest rewards

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Date & Time: 19/11/2017 - 22/11/2017
Frequency: Sometimes
World name: Omega
Character name: Morgana Moonglade
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 60
Party or solo: Solo
In-game time: 8:00 pm
Area and coordinates: The Churning Mists
Housing: N/A
Steps: I completed a main story quest called Moghan's trail' and did not receive all my quest rewards for instance the Titanium Kite Shield. This has been happening with other quests too over the past few days. It is not in Armour chest or inventory.

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