4.11 Reset a materia change for my character in-game

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 24 October 2017
Frequency: Once
World name: Odin
Character name: Tauros Gunnar
Retainer name: Not applicable
NPC name: Not applicable
Monster name: Not applicable
Class/Level: 70 WAR (but checked on 70 DRK)
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Shirogane Ward 12, main division large house on top of the hill.
Steps:
1. Remove Direct Hit Materia V from Genji Bracelet of Fending
2. Buy a Direct Hit materia VI from the marketboard
3. Put this materia VI onto the Genji Bracelet of Fending
4. Have 4.11 hit the servers
5. See that your materia changes have been reverted, but the gil spent has disappeared anyway.

Connection Specs
- Type of internet connection/provider: KPN Netherlands, https://i.imgur.com/1RG2w6x.png (ADSL)
- Modem maker/model number: not sure, sorry

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gunnar\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
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SYSTEM_PAGE_FILE 18764.012MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.566GB SYSTEM_FREEDISC_SPACE 34.598GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 919.117GB SYSTEM_FREEDISC_SPACE 871.094GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 24.414GB SYSTEM_FREEDISC_SPACE 24.354GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 8166.006 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d0a31ff5946203b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d0a31ff5946203b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d0a31ff5946203b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d0a31ff5946203b6\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 10/6/2017 02:00:00
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND H243H-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {880034E3-241A-4FC4-B836-D0B76C86D401}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D62B0801-6ED6-499F-AF4F-DCBAF91087B0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {F0D1D580-3906-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT {F0DEF4E0-3906-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT_NAME USB Device
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SYSTEM_INPUT_NAME USB Keyboard
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SYSTEM_INPUT {F0D5F430-3906-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32768 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Karara, Ayrii - Discord
Telegram
GurtyBeats - For the Kids
Windows Shell Experience Host
AMD:CCC-AEMCapturingWindow
APP Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Blizzard App
Heroes of the Storm
EasyTuneEngineService
@BIOS
APP Center
Kaspersky Internet Security
Kaspersky Secure Connection
League of Legends
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World of Warcraft
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CCC Help Russian
Catalyst Control Center - Branding
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AMD Catalyst Control Center
CCC Help Swedish
Java 8 Update 144
CCC Help Turkish
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Skype™ 7.36
CCC Help Norwegian
CCC Help English
CCC Help Thai
Java Auto Updater
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Kaspersky Internet Security
CCC Help Polish
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
Futuremark SystemInfo
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
CCC Help Chinese Traditional
CCC Help German
EasyTuneEngineService
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
CCC Help Finnish
CCC Help Korean
CCC Help Italian
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
League of Legends
CCC Help Japanese
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Greek
AMD Settings
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
APP Center
Windows 10 Upgrade Assistant
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
GService
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
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CCC Help Dutch
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Realtek High Definition Audio Driver
Kaspersky Secure Connection
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Malwarebytes versie 3.2.2.2029
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AMD Fuel
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AMD Settings - Branding
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
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Catalyst Control Center Next Localization CHS
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
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Ansel
NVIDIA 3D Vision Driver 387.92
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NVIDIA Graphics Driver 387.92
NVIDIA GeForce Experience 3.9.0.97
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 28.0.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 28.0.0.0
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NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
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Nvidia Share
NVIDIA ShadowPlay 3.9.0.97
NVIDIA SHIELD Wireless Controller Driver
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Catalyst Control Center Next Localization TR
AMD Software
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization NO
ccc-utility64
Google Chrome
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\RAPTRI~1\Raptr\raptr_im.exe 000019A4
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 00004724
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 00001564
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003D50
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000335C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000026E8
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 18.0.0\avpui.exe 00001180
C:\Program Files (x86)\Steam\Steam.exe 00002E9C
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001A34
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001E04
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000407C
C:\Program Files\AMD\CNext\CNext\cnext.exe 0000129C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003160
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000031B4
C:\Program Files\ShareX\ShareX.exe 00003510
C:\Program Files\Windows Defender\MSASCuiL.exe 00002A08
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001290
C:\Users\Gunnar\AppData\Local\Discord\app-0.0.298\Discord.exe 000037B4
C:\Users\Gunnar\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003BB4
C:\Users\Gunnar\AppData\Roaming\Spotify\Spotify.exe 000028F4
C:\Users\Gunnar\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00001CA8
C:\Users\Gunnar\AppData\Roaming\Telegram Desktop\Telegram.exe 000008BC
C:\Windows\Explorer.EXE 00001AE0
C:\Windows\System32\RuntimeBroker.exe 00002CF0
C:\Windows\System32\smartscreen.exe 000015A8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000009B4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003264
C:\Windows\system32\DllHost.exe 00004164
C:\Windows\system32\SettingSyncHost.exe 00003038
c:\windows\system32\sihost.exe 000024BC
c:\windows\system32\svchost.exe 000028F0
c:\windows\system32\taskhostw.exe 00000AA8

Browser Information
- Name and version of the browser currently in-use: Google Chrome, latest version (non-beta)
------------------------------------------------------

Greetings, Tauros Gunnar!

Thank you for your patience while your concern was being investigated. Unfortunately, it seems that we require a bit more information from you to continue the investigation. Just to clarify, do you still possess the materia that was reverted, or did it disappear? Also, was the gil that you referred to used to purchase from the marketboard, or was this gil spent when melding the materia via an NPC? Once we have this information, please re-submit your report with these details, and we will make sure to provide all of this information to the development team.

Thank you again for your patience and cooperation!