When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 10th October 2017, 11:00am-11:10am BST
Frequency: Constant until server kicked me off. Unable to try now due to no plots available.
World name: Phoenix
Character name: Jenji Seraph
Retainer name: N/A
NPC name: Interacting with Placard
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: 11:00am-11:10am ST
Area and coordinates: Shirogane, Ward 3 Subdivision, Plot 37
Housing: Shirogane, Ward 3 Subdivision, Plot 37
Steps:
1. Interact with Placard
2. Select "Purchase Land"
3. Select "Free Company Estate Relocation"
4. Receive one of the following errors, mainly number one:
Error message 1: "Unable to execute. Housing action failed."
Error message 2: "Insufficient Gil"
Error message 3: "Another player is editing"
5. Repeated around 50 times, until I was kicked off the server.
ADDITIONAL INFORMATION:
As I got kicked off the server, my boyfriend managed to log in a few seconds after I got kicked off. He plays on his own PC in the same room as me and he is in the same FC as me with a rank with exactly the same privileges. He immediately saw all Large plots were taken so went for a Medium. It gave him the exact same errors, but for him it was mostly error message 3. After around 20 attempts another player came and bought the plot for themselves. They did not get an error; the plot was taken by them immediately as a personal estate. They were not relocating an estate.
Connection Specs
- Type of internet connection/provider: Vodafone
- Modem maker/model number: Huawei HHG2500
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jenji\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 07/27/17 08:50:55 Ver: V1.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.855MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18766.855MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.080GB SYSTEM_FREEDISC_SPACE 155.477GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 705.483GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8139.074 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.428 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0318283.inf_amd64_a291d8f6cea2a78e\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318283.inf_amd64_a291d8f6cea2a78e\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318283.inf_amd64_a291d8f6cea2a78e\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318283.inf_amd64_a291d8f6cea2a78e\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0677.0257
SYSTEM_GRAPHICS_DRIVER_DATE 9/22/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - SONY TV *00 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CB2EC430-4A4C-4546-9C32-A09FB1F3194D}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74693EB0-A49B-11E7-8001444553540000}
SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F4F16600-A5C9-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7CEDD420-A48B-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 753 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEDD420-A48B-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {308DDDB0-A5CA-11E7-8002444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Settings
Store
Photos
Photos
Netflix
Netflix
Settings
Store
Sidebar
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Advanced Combat Tracker (remove only)
MSI Afterburner 4.3.0
Clover V3.4
FF Logs Uploader
Google Chrome
Steam
TechPowerUp GPU-Z
µTorrent
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AMD Settings
Google Update Helper
Adobe AIR
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
FF Logs Uploader
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
7-Zip 17.01 beta (x64)
AMD Software
Bitdefender Agent
CCleaner
CPUID CPU-Z 1.80.2
CPUID HWMonitor 1.32
GIMP 2.8.22
Logitech Gaming Software 8.96
The Binding of Isaac
Fallout: New Vegas
FINAL FANTASY XIII
FINAL FANTASY IX
FINAL FANTASY VI
Fallout
FINAL FANTASY VII
FINAL FANTASY VIII
Stardew Valley
The Elder Scrolls V: Skyrim
Unigine Superposition Benchmark 1.0
Vulkan Run Time Libraries 1.0.54.0
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization BR
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Bitdefender Antivirus Free
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization JA
AMD DVR64
Catalyst Control Center Next Localization KO
AMD Settings - Branding
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization TR
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization ES
AMD Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
AMD Settings
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123
Catalyst Control Center Next Localization PL
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001BB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000186C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000016C4
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001C30
C:\Program Files\Bitdefender Antivirus Free\bdagent.exe 0000172C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001A54
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39081.15820.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000D7C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001FCC
C:\Users\Jenji\AppData\Local\Discord\app-0.0.298\Discord.exe 00001DFC
C:\WINDOWS\Explorer.EXE 000008FC
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 000025C0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001828
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000265C
C:\WINDOWS\system32\DllHost.exe 000020C4
C:\WINDOWS\system32\wwahost.exe 00000794
C:\Windows\System32\RuntimeBroker.exe 00001968
C:\Windows\System32\SystemSettingsBroker.exe 000000EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018A4
D:\Program Files\Steam\Steam.exe 000019E4
D:\Program Files\Steam\bin\cef\cef.win7\steamwebhelper.exe 000023E4
c:\windows\system32\sihost.exe 00001788
c:\windows\system32\svchost.exe 00000608
c:\windows\system32\taskhostw.exe 00000658
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: N/A
Laptop Model Number: N/A
Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A
Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 61.0.3163.100 (Official Build) (64-bit)
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