SQUARE ENIX Support Center Technical Difficulties (Sep. 28)

We are currently experiencing technical difficulties preventing the European and North American SQUARE ENIX Support Center from providing email, and chat support. Phone lines are still open but support capabilities may also be limited.

The issue is currently being addressed, and new updates will follow as additional information becomes available.

We apologize for the inconvenience and thank you for your understanding in this matter.

[Date & Time]
From Sep. 27, 2017 8:30 p.m. (PDT)
From Sep. 28, 2017 3:30 (GMT)
From Sep. 28, 2017 4:30 (BST)

[Cause]
Under investigation

[Affected Services]
SQUARE ENIX Support Center
・Chat
・Email

At the time below, email and chat support were unavailable for the European and North American SQUARE ENIX Support Center due to technical difficulties.

We are pleased to announce that the issue has been addressed. We apologize for any inconvenience this may have caused.

[Date & Time]
Sep. 27, 2017 9:20 p.m. to Sep. 28, 2017 4:50 a.m. (PDT)
Sep. 28, 2017 4:20 to 11:50 (GMT)
Sep. 28, 2017 5:20 to 12:50 (BST)

[Details]
Unable to make support inquiries from the Support Center

[Cause]
Server setting issue

[Affected Services]
SQUARE ENIX Support Center
・Chat
・Email