Directx 11 unavailable

I AM using a 64-bit windows platform.
Directx 11 IS installed AND up to date AND working (available in other games).
My video card drivers ARE up-to-date.
The directx 11 client DOES exist in my FF14 folder (ffxiv_dx11.exe).
Game STILL won't let me chose directx 11.
And this IS a fresh install, and have both expansions installed.

Am I missing something? cause this is seriously starting to annoy me since i cant run the game to it's full potential.
I also have a bug when client tries to automatically remove the players' nameplates that cluster, and I'd REALLY like to know if it's because i can't use DX11.

Any ideas?

Are you using a laptop that has two graphics cards? In which case it might be the software the video cards use is detecting the launcher doesn't need the more powerful one and is instead only showing it the basic card (which doesn't support DX11?)

If that is the case, you need to either go into the video card software to force the more powerful card or perhaps can start game with right-click on the ffxivboot.exe and then select the more powerful one there?

Sorry if that hasn't helped though!

Negative. Using desktop with 1 card

Thanks for the try. :)

For sceptics, (no offence intended), heres my DXdiag info and part of system info tool used by SE.
Im aware its no close to a gamer super rig, but its enough for what i do with it.
(I have redacted some of the info that isnt relevant)


DXdiag info:
------------------
System Information
------------------
Time of this report: 9/15/2017, 12:54:03
Machine name: POP2-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS:
Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 2470MB used, 13908MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Sysinfotool:
SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
SYSTEM_CPU AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8190.180MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16378.543MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE
SYSTEM_STORAGE T:\ SYSTEM_HARDDISK_DRIVE
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTS 250
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTS 250
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 997.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.574 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.4201
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2016 8:30:58 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTS 250
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTS 250
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 997.563 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.574 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.4201
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2016 8:30:58 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D2731AA5-90F1-434F-83FD-205B5FE3BAD4}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_SOUND Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7ABC6213-2A8A-4F57-ACCF-ECBD9E0C9597}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9FE71DCD-946D-4FEE-AF20-E61DD210680D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 11:23:47 PM
SYSTEM_SOUND Headset Earphone (Plantronics Headset)
SYSTEM_SOUND_DEVICE_ID {DDBA10A5-7BD7-498B-8E45-F650BE1F12FA}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5616D480-D350-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {57B82870-D350-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {586AAF90-D350-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83241460-5025-11E5-8002444553540000}
SYSTEM_INPUT_NAME Plantronics Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D77E680-CF68-11E5-8001444553540000}
SYSTEM_INPUT_NAME EP2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D7EC450-CF68-11E5-8002444553540000}
SYSTEM_INPUT_NAME EP2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

I will try to change the config file manually (and put in read-only) to tell launcher to boot with dx11 client. I'll keep this post updated.

EDIT: still not working. im out of ideas

What video card are you using?

Your log says you're running a gts250, dx11 wasn't a feature on NVidia cards until 400 series. While some games will run under dx11 with this card it's simply the drivers passing the info through as dx9.0c instead.

Well that's news to me, thanks for info.

The specs of every card are plainly viewable on nvidias website.

DX11 is backwards compatible with 9.0c, which in some instances, if you can use DX11, it might be a little faster than 9, however, any new visuals or advanced features of DX11 are all GPU hardware based. FFXIV makes use of these hardware features, so if you dont have it, then you cant run it. Now some games will let you select DX11, and in this case, the DX11 is basically running 9.0c with maybe a few software tweaks that may improve performance.

Anybody can have DX11 installed, regardless of their GPU make.