Cant Log in with specific character "connection with server was lost 10105"

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 9/10/17 to present
Frequency: Always
World name: Famfrit
Character name: Gild Abanaki
Retainer name:
NPC name:
Monster name:
Class/Level: Paladin/66
Party or solo: party
In-game time: Unknown
Area and coordinates:
Housing:
Steps:
1. I was running the dungeon Bardams mettle via duty finder and was abruptly disconnected.
2. Attempted to log back in and got the message "connection with server was lost 10105" this has been happening for 6 days straight
3. Opened GM ticket in game on an alternate character and was told to contact customer support center
4. Contacted customer support center and was told I needed GM/Dev intervention because the server thinks my character is still logged in

Connection Specs
- Type of internet connection/provider: WiFi/Comcast
- Modem maker/model number

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: Basic PS4

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Greetings, Gild Abanaki, and thank you for your patience as we investigated your report. Our development team would like to ask that you please try restarting your modem and/or router and try logging in on your character once again. Once again we are very sorry for any inconvenience you have experienced and hope that this resolves your concern. If you are unable to log in after taking this step, please contact us again and we will do our best to assist further. Best of luck and have a nice day.