Falcon mount not credited

Forget 90 days, my account hasn't lapsed for four years and is on continuing automatic renewal. I've seen others flying around with the mount now, so I know rewards have gone out. What gives?

Sometimes they go in waves I think. It may just be that your name hasn't hit the send yet. Give it a day or 2 at most then submit a bug report.

when does your sub window renew? if it's in this month you'll get your falcon mount oct 5.

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Originally Posted by JarinArenos

Forget 90 days, my account hasn't lapsed for four years and is on continuing automatic renewal. I've seen others flying around with the mount now, so I know rewards have gone out. What gives?

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This ^ Except 3 years instead of 4 for me. And I was just happy I didn't have to make the subject

I'm not even seeing it in my addition items.

been subbed since 1.0 and on a recurring sub. kinda seems like a slap in the face the way this is set up. i can assume my sub will count or i can pay for a time card to be sure. Just don't like(if i want the mount bad enough) having to change my payment setup or pay more to accommodate this campaign.

I've been constantly subbed since 2.0 on 90 day renewal, and my next payment is scheduled for September 16th.

Mog Station > Square Enix Account settings > List Subscriptions

If you have recurring payments, you had to have at least 90 days left on your sub when the campaign started on July 1st. If you had less than 90 days left, then you would have to wait to renew your sub. If your renewal date is after aug. 31st then you won't receive the mount until october the 5th.

My sub doesn't renew til September 27th so I just barely made it before the cut off but not eligible until then, so no mount for me until October.

In short, if your renewal date is anytime during the month of September, unless you used time cards to add more days before aug 31st, then you won't get the mount until October.

I'm looking through the mog station and I can't find listing of my renewal date anywhere. It just says continuing subscription.

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Originally Posted by StouterTaru

I've been constantly subbed since 2.0 on 90 day renewal, and my next payment is scheduled for September 16th.

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You haven't yet had subbed for 90 days in the appropriate time period (1st July to 15th September is 77 days inclusive).

When you renew that'll make you eligible and you'll get it when they send them out on October 5th.