Notebook: Benchmark runs, Game crashes

Hello,

I got a low range laptop for work and would like to play on it. I ran the benchmark on it beforehand to assess and the results were "Standard".

Quote:

---

FINAL FANTASY XIV: Stormblood Benchmark
Tested on: 05/09/2017 01:56:01
Score: 2358
Average Frame Rate: 15.500
Performance: Standard
-Capable of running the game on default settings.
Loading Times by Scene
Scene #1 19.760 sec
Scene #2 17.643 sec
Scene #3 20.840 sec
Scene #4 32.235 sec
Scene #5 46.421 sec
Scene #6 7.458 sec
Total Loading Time 144.360 sec

DAT:s20170905015601.dat

Screen Size: 1366x768
Screen Mode: Full Screen
DirectX Version: 11
Graphics Presets: Custom
General
-Wet Surface Effects: Disabled
-Occlusion Culling: Enabled
-LOD on Distant Objects: Enabled
-Real-time Reflections: Off
-Edge Smoothing (Anti-aliasing): Off
-Transparent Lighting Quality: Normal
-Grass Quality: Low
-Background Tessellation: Standard Quality
-Water Tessellation: Standard Quality
-Glare: Off
Shadows
-Self: Display
-Other NPCs: Hide
Shadow Quality
-LOD on Shadows: Enabled
-Shadow Resolution: Low - 512p
-Shadow Cascading: Off
-Shadow Softening: Weak
Texture Detail
-Texture Filtering: Trilinear
-Anisotropic Filtering: x4
Movement Physics
-Self: Off
-Other NPCs: Off
Effects
-Limb Darkening: Disabled
-Radial Blur: Disabled
-Screen Space Ambient Occlusion: Off
-Glare: Normal
Cinematic Cutscenes
-Depth of Field: Disabled

System
Windows 8.1 Single Language 64-bit (6.2, Build 9200) (9600.winblue_r9.150322-1500)
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
3988.273MB
AMD Radeon R5 M230 (VRAM 2044 MB)

This software does not guarantee that your system will run the Windows versions of FINAL FANTASY XIV: A Realm Reborn, FINAL FANTASY XIV: Heavensward, and FINAL FANTASY XIV: Stormblood.

FINAL FANTASY XIV: Stormblood Official Website http://eu.finalfantasyxiv.com/pr/
(C) 2010-2017 SQUARE ENIX CO., LTD. All Rights Reserved.

Share Results
Type 1
http://sqex.to/ffxiv_bench_eu #FFXIV Score: 2358 1366x768 Custom DX11 Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz AMD Radeon R5 M230
Type 2
http://sqex.to/ffxiv_bench_eu #FFXIV Score: 2358 1366x768 Custom DirectX11 Full Screen AMD Radeon R5 M230
Type 3
http://sqex.to/ffxiv_bench_eu #FFXIV 1366x768 Custom DirectX11 Score: 2358 Standard
Type 4
http://sqex.to/ffxiv_bench_eu #FFXIV 1366x768 Custom DirectX11 Full Screen Score: 2358
Full Results
FINAL FANTASY XIV: Stormblood Benchmark
Score: 2358 Standard
1366x768 Custom DirectX11 Full Screen
Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
AMD Radeon R5 M230
http://sqex.to/ffxiv_bench_eu #FFXIV

---

However when I run the game I get the following error. I copied the game folder from my pc if it makes any difference.

https://imgur.com/a/3khNn

The game also does not run in DX9 mode too. It shows same error with different numbers.

This is the system log from launcher.

Quote:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Barjinder\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Single Language 64-bit (6.2, Build 9200) (9600.winblue_r9.150322-1500)
SYSTEM_CPU Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 9ACN25WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3988.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 5939.480MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 423.713GB SYSTEM_FREEDISC_SPACE 6.437GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 25.000GB SYSTEM_FREEDISC_SPACE 0.498GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 137.231GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2044.277 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3379
SYSTEM_GRAPHICS_DRIVER_DATE 19-12-2013 02:26:17
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Conexant SmartAudio HD)
SYSTEM_SOUND_DEVICE_ID {23E46594-B316-460E-AAFC-D696F99BE196}
SYSTEM_SOUND_DEVICE_NAME CHDRT64.sys
SYSTEM_SOUND_DRIVER_VERSION 8.65.0028.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 27-01-2014 13:53:56
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B78BFD30-6916-11E5-8002444553540000}
SYSTEM_INPUT_NAME UMDF HID minidriver Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B78E4720-6916-11E5-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Wireless Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Downloads - Google Chrome
boot
score20170905015601.txt - Notepad
AMD:CCC-AEMCapturingWindow
Energy Manager


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Autodesk Design Review 2013
Google Chrome
Oracle Database 11g Express Edition
Lenovo OneKey Recovery
Energy Manager
Lenovo PowerDVD10
Lenovo Mobile Phone Wireless Import
User Manuals
HSPA Modem version 1.6
K-Lite Mega Codec Pack 10.6.5
Lenovo FusionEngine
Lenovo SHAREit
Microsoft Office Professional Plus 2010
Steam
VLC media player
Oracle Database 11g Express Edition
Primavera P6 Professional R8.2
CCC Help Norwegian
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CCC Help Chinese Traditional
Autodesk Design Review 2013
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java(TM) 6 Update 27
Java 8 Update 45
Qualcomm Atheros Client Installation Program
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
DHTML Editing Component
OEM Application Profile
Java SE Development Kit 8 Update 45
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CCC Help Russian
CCC Help Italian
Java Auto Updater
CCC Help German
CCC Help Portuguese
CCC Help Polish
Catalyst Control Center Localization All
CCC Help French
CCC Help Spanish
Realtek Card Reader
Google Update Helper
Intel(R) Management Engine Components
CCC Help Dutch
Microsoft Visual C++ 2005 Redistributable
CCC Help Danish
CCC Help English
CCC Help Thai
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
CCC Help Finnish
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
PX Profile Update
Content Manager Assistant for PlayStation(R)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Burnout(TM) Paradise The Ultimate Box
CCC Help Turkish
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Swedish
Free YouTube Downloader 4.1.407
CCC Help Korean
CCC Help Greek
PDF Settings
Energy Manager
Adobe Reader 9
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Metric Collection SDK 35
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP Support Solutions Framework
CCC Help Hungarian
Lenovo PowerDVD10
Lenovo Mobile Phone Wireless Import
CCC Help Chinese Standard
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
User Manuals
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Catalyst Control Center Profiles Mobile
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CCC Help Czech
AMD Catalyst Control Center
CCC Help Japanese
Windows Driver Package - Lenovo (ACPIVPC) System (02/17/2013 9.52.0.776)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid (07/25/2013 10.30.0.288)
Conexant HD Audio
IP Messenger for Win
Lenovo Dependency Package
Lenovo VeriFace
McAfee Security Scan Plus
Synaptics Pointing Device Driver
WinRAR 5.11 beta 1 (64-bit)
Dependency Package Update
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Hightail for Lenovo
Lenovo Solution Center
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Lenovo OneKey Recovery
Dependency Package Update
AMD Catalyst Install Manager
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
ccc-utility64
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Qualcomm Atheros Bluetooth Suite (64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Dolby Digital Plus Advanced Audio
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
AMD Accelerated Video Transcoding
Dependency Package Update


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe 00001F34
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe 00001F94
C:\Program Files (x86)\Bluetooth Suite\ActivateDesktop.exe 000005FC
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe 00001DA0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000ECC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000AF18
C:\Program Files (x86)\Intex Speed 3.5G Datacard\Driver\MobileAgent.exe 0000179C
C:\Program Files (x86)\Lenovo\Energy Manager\Energy Manager.exe 00001ABC
C:\Program Files (x86)\Lenovo\Energy Manager\utility.exe 00001D38
C:\Program Files (x86)\Lenovo\PowerDVD10\PDVD10Serv.EXE 00000D0C
C:\Program Files (x86)\Sony\Content Manager Assistant\CMA.exe 00000F3C
C:\Program Files (x86)\Sony\Content Manager Assistant\CMAWatcher.exe 000015CC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000B4E8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000BA14
C:\Program Files\CONEXANT\ForteConfig\fmapp.exe 00000FC4
C:\Program Files\CONEXANT\cAudioFilterAgent\CAudioFilterAgent64.exe 00001504
C:\Program Files\IPMsg\ipmsg.exe 000018B0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001040
C:\Program Files\McAfee Security Scan\3.11.599\SSScheduler.exe 00001D60
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 0000091C
C:\Users\Barjinder\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe 00003E18
C:\Users\Barjinder\AppData\Local\SweetLabs App Platform\Engine\ServiceHostAppUpdater.exe 00008534
C:\Users\Barjinder\AppData\Local\SweetLabs App Platform\Engine\ServiceStartMenuIndexer.exe 000042A4
C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe 0000150C
C:\Windows\System32\ARP.EXE 000027F0
C:\Windows\System32\SettingSyncHost.exe 0000364C
C:\Windows\System32\hkcmd.exe 00001F9C
C:\Windows\System32\igfxpers.exe 00001C54
C:\Windows\System32\skydrive.exe 00000FC0
C:\windows\Explorer.EXE 00001D70
C:\windows\ImmersiveControlPanel\SystemSettings.exe 00006840
C:\windows\SysWOW64\NOTEPAD.EXE 0000AA88
C:\windows\SysWOW64\msiexec.exe 00002290
C:\windows\system32\conhost.exe 000018CC
C:\windows\system32\igfxsrvc.exe 00001C90
C:\windows\system32\taskhostex.exe 00000534

---

Please help.

First I'd recommend is to see if your graphics Cards drivers are up to date.

If I'm reading your system log right it seems the game is trying to launch on your Intel Integrated graphics card. You can first try setting the AMD R5 M230 gpu as preferred Graphics processor for FFXIV and see if you can now launch it.