Error in White Devil mount purchase

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 09/02/17
Frequency: All of the time
World name: Adamantoise
Character name: Medicus Curatio
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: WHM/50
Party or solo: n/a
In-game time: n/a
Area and coordinates: n/a
Housing: n/a
Steps:
1. I bought the White Devil mount from the Mog Shop.
2. I opened the letter in game that said I purchased the mount, and I only received a Proto Armor Identification Kit, and not the White Devil Identification Key.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Suddenlink Cable
- Modem maker/model number: Hitron cgnm-2250

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Michael\Documents
FINAL FANTASY XIV - A Realm Reborn H:\FinalFantasyXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_gdr.140221-1952)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/21/14 11:24:38 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.660MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22201.660MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.898GB SYSTEM_FREEDISC_SPACE 13.598GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.867GB SYSTEM_FREEDISC_SPACE 79.782GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 467.643GB SYSTEM_FREEDISC_SPACE 68.853GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1024.000GB SYSTEM_FREEDISC_SPACE 209.449GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1770.393GB SYSTEM_FREEDISC_SPACE 1717.351GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8136.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0171.0257
SYSTEM_GRAPHICS_DRIVER_DATE 6/12/2017 4:13:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB AUDIO )
SYSTEM_SOUND_DEVICE_ID {F32EA73C-8723-45C8-B6C5-57A93FC5E0D6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2014 5:13:01 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1159961C-0A6D-4021-949D-8D5E93E93E2F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 7:16:46 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8AED1505-5E3D-4604-A09E-3588C92C3BF2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 7:16:46 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BCC4C300-3CBB-11E4-8002444553540000}
SYSTEM_INPUT_NAME Dell USB Wired Entry Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {61ADCD20-DF40-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB AUDIO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F584A90-2C9C-11E6-8001444553540000}
SYSTEM_INPUT_NAME Logitech Dual Action
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {BCC4C300-3CBB-11E4-8003444553540000}
SYSTEM_INPUT_NAME Dell USB Wired Entry Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 23 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Bethesda.net Launcher
PCSX2 1.4.0
Dark Cloud 2 (NTSC-U) [SCUS-97213] [1DF41F33] [Status = Playable]
Spotify
Friends
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Arcanum - Of Steamworks and Magick Obscura
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Java 8 Update 73
FINAL FANTASY XIV - A Realm Reborn
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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Nexus Mod Manager
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Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.39.1
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
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AMD Settings
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Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
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FMW 1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\Raptr\raptr_im.exe 00001B08
C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 000019C4
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00001580
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00001DC8
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe 00001BD4
C:\Program Files (x86)\Brother\Button Manager\moon.exe 00001B20
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001200
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000017CC
C:\Program Files (x86)\D-Link\DWA-182 revA\AirNCFG.exe 00001940
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000B78
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe 00001408
C:\Program Files (x86)\XFastUSB\XFastUsb.exe 00001570
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001190
C:\Program Files\ASRock\XFast LAN\cfosspeed.exe 00000600
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000102C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001008
C:\Program Files\iTunes\iTunesHelper.exe 000014C0
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00000588
C:\Users\Michael\AppData\Local\Amazon Music\Amazon Music Helper.exe 00001598
C:\Users\Michael\AppData\Roaming\Spotify\Spotify.exe 000017E0
C:\Users\Michael\AppData\Roaming\Spotify\SpotifyWebHelper.exe 000016FC
C:\Windows\explorer.exe 00000C24
C:\Windows\system32\taskhostex.exe 000011CC
C:\program files (x86)\bethesda.net launcher\BethesdaNetLauncher.exe 00002304
E:\Program Files (x86)\GalaxyClient\GOG Galaxy Notifications Renderer.exe 000010A4
E:\Program Files (x86)\GalaxyClient\GalaxyClient Helper.exe 00000710
E:\Program Files (x86)\GalaxyClient\GalaxyClient.exe 00001E5C
E:\Steam\Steam.exe 00001DA4
E:\Steam\bin\cef\cef.win7\steamwebhelper.exe 000021EC
H:\FinalFantasyXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000231C
H:\FinalFantasyXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B74


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: n/a
Gamepad Model Name: n/a
Gamepad Part Number: n/a

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 60.0.3112.101
- Internet Explorer Version: n/a

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: n/a

Model Number of the PlayStation®Vita You Are Using
- Model Number: n/a

Information About the Peripherals You Are Using
-Type: n/a
-Maker: n/a
-Model Number: n/a