leve quest at quarrymill stuck

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Every day for two weeks.
Frequency: Forever until you fix it.
World name: Leviathan.
Character name: Achziena Ludovica
Retainer name: N/A
NPC name: Nyell?
Monster name: N/A
Class/Level: Obtained around level 25ish still stuck at level 52ish.
Party or solo: solo.
In-game time: all the time since obtained.
Area and coordinates: Quarrymill.
Housing: NA
Steps:
1. Picked up leve mate introductory quest in Quarrymill.
2. Unable to find green area on map for leve quest.
3. Unable to abandon quest.
4. Unable to initiate quest.
5. Unable to complete quest.

Connection Specs
- Type of internet connection/provider: Varies: high speed internet in different locations and wi-fi.
- Modem maker/model number: cable router / wifi router at times / other people's routers

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Kate\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8104.066MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10024.066MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.673GB SYSTEM_FREEDISC_SPACE 793.698GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4549
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2016 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GT 740M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GT 740M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6072 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_7b6a26f0085e5f11\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_7b6a26f0085e5f11\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_7b6a26f0085e5f11\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtdwu.inf_amd64_7b6a26f0085e5f11\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7654
SYSTEM_GRAPHICS_DRIVER_DATE 12/28/2016 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {6BB8182D-1792-4DB6-8F70-63EBED744A1F}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.6504.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4078E280-5793-11E3-8002444553540000}
SYSTEM_INPUT_NAME Toshiba Hotkey Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {407D2840-5793-11E3-8004444553540000}
SYSTEM_INPUT_NAME Toshiba Hotkey Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {407D4F50-5793-11E3-8006444553540000}
SYSTEM_INPUT_NAME Toshiba Hotkey Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
TOSHIBA Flash Cards
Settings
Settings
Store
Store
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 26 NPAPI
Adobe Shockwave Player 12.1
Alcor Micro USB Card Reader
CMUD 3.34
EditPlus
TOSHIBA Password Utility
Mozilla Firefox 54.0.1 (x86 en-US)
Mozilla Maintenance Service
Steam
Sid Meier's Civilization V
WildTangent Games
Plants vs. Zombies - Game of the Year
TOSHIBA System Settings
Toshiba Book Place
TOSHIBA System Driver
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.20617
Microsoft Visual C++ 2013 Preview Redistributable (x86) - 12.0.20617
Skype™ 7.0
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Qualcomm Atheros Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
TOSHIBA User's Guide
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft ASP.NET MVC 4 Runtime
Alcor Micro USB Card Reader
Microsoft Visual C++ 2013 Preview Redistributable (x64) - 12.0.20617
TOSHIBARegistration
swMSM
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.20617
TOSHIBA Password Utility
DTS Studio Sound
Microsoft Office
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
TOSHIBA Start
Adobe Reader XI (11.0.03) MUI
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
TOSHIBA Recovery Media Creator
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Atheros Driver Installation Program
OpenOffice 4.1.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
TOSHIBA Quality Application
Toshiba App Place
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Google Talk Plugin
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Sid Meier's Civilization VI
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.26.0
TOSHIBA Audio Enhancement
TOSHIBA Function Key
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
TOSHIBA Application Installer
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.20617
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Windows 10 Update and Privacy Settings
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
IDT Audio Driver
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
TOSHIBA eco Utility
Intel® Trusted Connect Service Client
Microsoft Silverlight
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.20617
Intel(R) Rapid Storage Technology
TOSHIBA HDD Protection
TOSHIBA PC Health Monitor
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Qualcomm Atheros Bluetooth Suite (64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
TOSHIBA Service Station
NVIDIA Control Panel 376.54
NVIDIA Graphics Driver 376.54
NVIDIA GeForce Experience 2.7.4.10
NVIDIA Optimus Update 2.7.4.10
NVIDIA PhysX System Software 9.15.0428
NVIDIA Update 2.7.4.10
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA Install Application
NVIDIA Network Service
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA ShadowPlay 2.7.4.10
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.31
PlayReady PC Runtime amd64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
TOSHIBA Blu-ray Disc Player


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe 000005FC
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00002734
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001650
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001E1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000022A4
C:\Program Files (x86)\Toshiba\PasswordUtility\readLM.exe 00002A10
C:\Program Files (x86)\Toshiba\System Setting\TssSrv.exe 00002328
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00001D50
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00002020
C:\Program Files\TOSHIBA\Hotkey\Hotkey\TcrdKBB.exe 0000050C
C:\Program Files\TOSHIBA\Hotkey\TCrdMain_Win8.exe 000027B8
C:\Program Files\TOSHIBA\Teco\TecoResident.exe 00000E04
C:\Program Files\TOSHIBA\Toshiba Service Station\ToshibaServiceStation.exe 00002240
C:\Program Files\Windows Defender\MSASCuiL.exe 00000538
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11706.1001.26.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001DF0
C:\Users\Kate\AppData\Local\Discord\app-0.0.298\Discord.exe 000003BC
C:\Users\Kate\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001940
C:\WINDOWS\Explorer.EXE 00000BE8
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 000026F0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002018
C:\WINDOWS\system32\DllHost.exe 0000216C
C:\WINDOWS\system32\igfxEM.exe 0000150C
C:\WINDOWS\system32\igfxHK.exe 00002570
C:\WINDOWS\system32\igfxTray.exe 00000CF8
C:\Windows\System32\RuntimeBroker.exe 00002BF4
C:\Windows\System32\ThpSrv.exe 00001F70
C:\Windows\System32\bcastdvr.exe 0000107C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002970
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019C4
c:\windows\system32\sihost.exe 000026C0
c:\windows\system32\svchost.exe 0000178C
c:\windows\system32\taskhostw.exe 00002BF8

The trial leve is separate from the quest itself. Presumably if you've accepted the trial leve "Treevenge" from Nyell, you need only initiate and complete that leve to complete the quest.